Customer Delivery Specialist

Job description

Customer Delivery Specialist

  

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At HPE Financial Services we stand apart from other providers by serving as a bridge between technology and finance solutions, and enabling our customers to reach their business goals. We do this by providing financial investment and lifecycle management strategies that help our customers accelerate their IT/digital transformation and stay flexible with future technology needs.

Sounds like you? Then we have the right opportunity - we are looking for a Customer Delivery Specialist to join us!

About the Role:

This customer delivery position will manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist (CDS) owns complex operational process, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for producing complex process deliverables and reports out using business applications. The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues.

If you have a track record in a similar role, want to be part of a business that is growing - with great opportunities, and are ready for your next role, then please apply today.

In a typical day as a Customer Delivery Specialist, you would be responsible for:

·         Owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting  

·         Manage and support legally approved documentation   

·         Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements   

·         CDS will play an important role in managing the Sales forecast 

·         Funding and booking Schedule of Authority (SOA) 

·         Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions  

·         Compliance with established guidelines and policies.   

·         Knowledge of systems and tools to manage all tasks  

·         Monitor Supplier Payments and Volume Targets  

·         Frequent communication with partners, customers, colleagues 

Partner with Sales  

·         Successfully manage reseller relationships 

Customers: 

·         Solid understanding of solution to assigned Named accounts (Tier 1&2)  

·         Local language requirement for interaction with customers  

·         Support total customer experience 

Team:   

·         Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively  

·         Collaborate and engage with team members providing valuable input for customer projects/solutions  

·         May act as a team or project leader validating deliverables and team decision making processes  

·         Provides guidance and leadership to all colleagues 

About You:

·  Industry experience. 2 + year experience in a similar position.
·  Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication
·  Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.