EU Insurance Claims Specialist - Fluent German

Description de l'offre

To successfully support the company’s growth in Europe, HomeAway is seeking a talented EU Insurance Claims Specialist - Fluent German. Reporting to Sr EU Trust and Security Europe Manager and closely working with operational teams across Europe, the role is to manage the day-to-day operations related to our insurance products and reimbursement claims.
This is a permanent position based in our Madrid Office.


Responsibilities (but are not limited to) :

- Produce reimbursement files and review reimbursement claims to detect any inaccurate, inconsistent or incomplete elements or missing documents

- Reply to emails and other customer’s inquiries related to reimbursement claims

- Manage customer’s escalations

- Operationally coordinate and administrate file, validation of cases and their reimbursement with the Trust and Security team, Trust & Security management and Finance.

- Serve as contact point for our Insurance Partner

- Coordinate amendments and update our terms and conditions for our insurance products in collaboration with our Legal team


Your objectives :

- Be knowledgeable on our insurance products

- Manage clients inquiries within the deadlines set

- Monitor Claims Pay Out

- Daily monitor of requests, ongoing cases.

- Provide feedback to EU Trust & Security Manager.


What do we have to offer?


In addition to an attractive salary with bonus, we offer regular social gatherings, relaxed dress code, chill-out and lunch areas, and a range of other benefits.

Profil recherché

- Strong verbal and written communication skills are a must.

- Fluent in English and in German

- Expertise in conflict management

- Attention to details

- Initial experience in managing Insurance Claims.

- Proficient in using Microsoft Office products specially Excel

- Team Player and comfortable working in a matrix organization

À propos de HomeAway

HomeAway, Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing over 1,000,000 paid listings of vacation rental homes in 191 countries.

Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The
HomeAway portfolio includes the leading vacation rental websites HomeAway.com,VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk andOwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.frand Homelidays.com in France; HomeAway.es and Toprural.es in Spain;AlugueTemporada.com.br in Brazil; and HomeAway.com.au in Australia.


For more information about HomeAway, please visit www.HomeAway.com


We look forward to welcoming you to our team!