Customer Service Representative

Job description

Henkel Beauty Care holds leading market positions worldwide and its brand-name product business is continuously expanding. In this fastmoving sector, success depends on constant innovation and high-quality products. Are you ready to work in a challenging, but also glamorous and dynamic environment? If you share a passion for hair and beauty, this is the place to start your career.

The Customer Service Representative is responsible for a portfolio of customer accounts (domestic, international or distribution or a combination there of) and is the customer-advocate that demonstrates a commitment to customer retention through superior customer service.

What we offer

· Essential Duties and Responsibilities:
· Manage inbound phone calls from assigned distributors.
· Identify customers' needs, research and provide solutions and/or alternatives.
· Record all consumer calls on call log sheet.
· Manage inbound and outbound calls from assigned distributors.
· Build sustainable relationships and engage customers by exceeding their expectations.
· Provide customer service for outside sales team including questions regarding in and out of stock items, distributor orders and/or credits and the running of reports as necessary.
· Assist in order processing (data entry, checking for order accuracy, emailing distributor for approval, checking customer status for order release and release orders to the warehouse for picking).
· Coordinate the returns for product overages, stock adjustments and damages as necessary by using the most cost effective way possible.
· Lead efforts to identify and improve results and processes.
· Check EDI for orders and send/receive documents as necessary.
· Communicate with Account Managers, Brokers, Customer Service Representatives and other functional areas on changes and exceptions to orders to determine appropriate transaction resolution and improve future processes.
· Enter no charge orders for various classes and events as needed.
· Send requests for approval for no charge orders using E-Sign as needed.

Desired profile

Qualifications :

Who we are looking for

·  Minimum Qualifications:
·  Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
·  Previous customer service or sales experience.
·  PC literate in Microsoft Office suite of products
·  Functional knowledge of SAP
·  Functional knowledge of EDI
·  Excellent written and verbal communication skills
·  Excellent organization and follow through skills
·  Strong problem analysis/solving skills
·  Knowledge of logistics in a consumer products or related industry
·  Ability to build effective working relationships across functional areas
·  Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
·  Excellent interpersonal skills
·  Strong customer focus
·  Positive attitude

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Apply online if this sounds like your next challenge. Click on apply and get one step closer to starting your new job at Henkel.
Discover more: www.henkel.com/career