Operations, IMD Operations, Client Management, Client Middle Office, Analyst/Associate, Tokyo

Job description

Job Summary & Responsibilities

YOUR IMPACT
Are you looking to apply your client service, project management, and analytical skills while deepening your understanding of asset management? Our Client Middle Office team is seeking a professional who is looking to partner with our diversified client base and global business counterparts to provide best in-class client experience to define solutions and lead change across the operational infrastructure.

OUR IMPACT
Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve the firm’s assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

Goldman Sachs Asset Management (GSAM) is the investment management arm providing global investment opportunities to a substantial and diversified client base including institutions, governments and high net worth individuals. GSAM has become one of the pre-eminent investment management organizations globally, with responsibility for over $1.15tn in assets under supervision. Critical to the success of GSAM is our ability to leverage a global team of talented professionals in order to define solutions and lead change across the operational infrastructure. GSAM Operations is part of the Federation division of Goldman Sachs and is based in 5 centers across the globe. It consists of three broad functional areas, Client Management, Trade Management, and Position and Data Control, all of which work in a dynamic environment where control, client service and excellence in execution are fundamental principles.

The Client Middle Office (CMO) team sits within Client Management and has primary responsibility for all aspects of portfolio accounting, cash management, client reporting, and serves as the single point of contact for all operations related client inquiries. In addition, the team is responsible for onboarding, restructures, and terminations of GSAM client relationships/accounts and funds. These functions cover a wide range of clients and a complex product range, which include equities, fixed income, currency and derivatives, private equities, and hedge funds. The group supports portfolio managers, sales and client relationship professionals by providing accurate and timely client account information and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business and also to shape and implement solutions for new clients, products, strategies, and system architecture. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships.

HOW YOU WILL FULFILL YOUR POTENTIAL
• Holistic ownership and understanding of client accounts from a GSAM Operations perspective by coordinating client issues across all Operations teams and business partners, and act as a single point of contact for GSAM business teams.
• Interpret and determine client requirements and service standards from legal documentation and business requirements supporting all account events.
• Assist in the launch of new products and instruments.
• Ensure accounting data accuracy and provide accounting policy oversight in order to create controlled environment for investment management process .
• Daily cash forecasting in multi-currency portfolios to include overdraft monitoring and fund liquidity reporting.
• Create bespoke reporting according to client specifications; interact with Business and Technology teams to ensure accuracy of data sources.
• Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact.
• Review account level metrics (i.e. reconciling items on cash/position reconciliations, daily corporate actions, NAV Reconciliations, failing trades, standard/non-standard reporting deliverables) as defined by operating standards and research, escalate, remediate exceptions as appropriate.
• Provide governance and transparency for client collections by overseeing open receivables process and coordinating with Distribution Teams.
• Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological solutions to build appropriate architecture
• Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks

Basic Qualifications

• Fluency in written and Japanese and English
• Minimum of 2 years of professional experience
• Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint
• Bachelor’s degree required
• Be highly collaborative, team-oriented and strong consensus builder
• Demonstrate strong communication and interpersonal skills both written and oral

Preferred Qualifications

• Demonstrate ability to partner across product groups, regions and functional responsibilities
• Be a strategic thinker, possesses strong facilitation and data gathering skills.
• Attention to detail and ability to work to tight deadlines under pressure to provide practical solutions.
• Risk management focus.
• Client Middle Office or Project Management experience is helpful.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2017. All rights reserved.