Service Delivery Manager - USC (User Support Center) H/F

Description de l'offre

Part of our support team, you will be in charge of managing the support operational teams, contractors and service providers day-to-day activities for HelpDesk (L1) and Headquarters On-Site Support (L2) and to ensure the support service is at least at par with market standards and Geodis ambition.
The USC (User Support Center) Delivery Manager will also help the implementation of the transformation process already in progress, including the process harmonization initiatives, tools impacts implementations as well as the delivery and execution of several initiatives impacting headquarters, such as video-conference system implementation, workstations W10 Migration, telephony IP Migration, etc. while properly analyzing, defining and executing our continuous improvement strategy.
To succeed and achieve its purpose, the USC (User Support Center) Delivery Manager will have to collaborate with several IT departments (IT Corporate Plan & Build, LoBs IT, IT Procurement, ISSC, etc.) to ensure that the service is delivered satisfactorily (SLA & cost) from an end to end perspective, including when it comes to managing and following up service providers contracts (current structure is mainly managed with an external partner)

Profil recherché

IT professional with proven experience in global Corporate matrix organization in the management and delivery of HelpDesk (L1) and Support On-Site (L2) Support activities (equal or higher than 5 years).
Ability to manage vendors, manage & develop teams and manage day to day support of critical global applications and end-users.
ITIL certification is a must, while off-shore team management experience is a strong plus.}

À propos de Geodis Interservices

GEODIS est un opérateur de la chaîne logistique se classant parmi les plus grandes entreprises dans son domaine en Europe et dans le monde. Rattaché à SNCF Logistics, qui est elle-même une branche du Groupe SNCF, GEODIS est le leader du Transport et de la Logistique en France et se place au quatrième rang européen. Son rayonnement international s'appuie sur une présence directe dans 67 pays et un réseau mondial qui relie plus de 120 pays.

Pourquoi nous rejoindre ?

Le Transport et la Logistique sont aujourd'hui un secteur clé de l'économie mondiale. En tant qu'acteur international majeur du marché, GEODIS a pour objectif la satisfaction totale de l'ensemble de ses parties prenantes, à commencer par celle de ses collaborateurs. Ce sont plus de 39500 collaborateurs à travers le monde qui partagent les mêmes valeurs d'engagement, de passion, de solidarité, de confiance et d'innovation, piliers de la stratégie du Groupe.