Support Scientist

Job description

3437131
Additional Cities

Marlborough
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare BioPharma
Function

Services
Country/Territory

United States
Additional States/Provinces

Massachusetts
Postal Code

01752
Role Summary/Purpose

The Support Scientist provides pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone and email.
*This role will be based in Marlborough, MA*
Essential Responsibilities

·  Answer incoming scientific/applications inquiries from customers via telephone and email.

·  Participate in product training and activities to develop their knowledge, use databases to
access product information, log customer feedback, report quality issues and suggest product and
process improvements.

·  Participate in activities such as developing and delivering technical training, reviewing product
literature, field and lab work, trade shows and system installations.

Quality Specific Goals:

·  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality
Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job
type/position

·  Complete all planned Quality & Compliance training within the defined deadlines

·  Identify and report any quality or compliance concerns and take immediate corrective action as
required

·  Support compliance/closure of Regulatory and Quality requirements before completing Design
Outputs/Program Deliverables

·  Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible

Qualifications/Requirements

·  Bachelor's degree in Biology, Chemistry, Biochemistry, Chemical/Biochemical Engineering or
related field

·  Minimum of 3 years lab experience with Tangential Flow Filtration and/or protein purification
technologies.

·  Hands-on experience with Chromatography and/or Filtration lab equipment and products.

·  Strong communication skills. Able to present ideas clearly and concisely both orally and in
writing. Actively probes for information and practices active listening.

Desired Characteristics

·  Masters or PhD degree in in Life Sciences, Chemistry, Biomedical Engineering or related field

·  Industry experience in pharmaceutical or biotechnology company

·  Familiarity with regulatory compliance in drug development

·  Laboratory experience with GE Healthcare Life Sciences equipment for Chromatography
and/or Filtration (AKTA, RTP, Hollow fiber) and associated products.

·  One or more years of technical support, field applications or sales experience emphasizing
customer contact

·  Teaching or training experience including design and delivery of basic and advanced concepts
to technical or non-technical individuals.

·  Proven ability to contribute in a multi-disciplinary team environment

·  Self-starter, energizing, results oriented, and able to multi-task

·  Demonstrated problem solving ability and results orientation

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60 years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with
cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present and the future. We are accelerating biology to cell therapy in ways no other company can.

Follow us on Facebook and Twitter and watch our discoveries in action on our YouTube channel.

Learn More About GE Healthcare – Life Sciences

Learn More About Careers at GE Healthcare – Life Sciences

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Primary Country

United States
Primary State/Province

Massachusetts
Primary City

Marlborough