Stage Création et gestion d’Aide aux Utilisateurs

Job description

3396392
Additional Cities

Boulogne-Billancourt
Career Level

Co-op/Intern
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

France
Postal Code

92100
Role Summary/Purpose

Le Digital Workplace Support (DWS) est responsable du support global pour tous les utilisateurs General Electric.
A ce titre, la/le titulaire du poste rejoint une équipe dédiée à la création d’articles de support permettant aux utilisateurs de résoudre les problèmes IT les plus courants.
Essential Responsibilities

·  Aider les chefs de produits à élaborer et structurer leur documentation de support à l’utilisateur final, et à l’exprimer en un format clair et engageant
·  Former les auteurs à écrire des articles de qualité, et revoir leur travail
·  Co-écrire des articles de support
·  Identifier et résoudre les incohérences dans la base de connaissance en animant un dialogue entre les parties impliquées
·  Autonomiser les utilisateurs dans leur utilisation des outils IT et la résolution des problèmes liés

Qualifications/Requirements

·  BAC+2 ou équivalent BTS ou DUT en rédaction technique, informatique, génie informatique, gestion de l’information

·  Bonne rédaction écrite

·  Anglais courant, écrit et oral
Desired Characteristics

·  Volonté de partager la vie d’une équipe, d’apprendre et de partager

·  Désir d’aider les utilisateurs au travers d’un travail en profondeur

·  Ouverture, créativité
About Us

AtGE , developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries and around the world. It’s how we’ve sustained a 130-year record of innovation and reputation for leadership. It’s how we solve the toughest challenges for our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that education systems must align early and always with the changing requirements of the new economy. It continues with the understanding that employers and educational institutions must collaborate over skills development, enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing people is commitment that doesn’t just make us better; it makes everyone better. Let GE invest in helping you grow both personally and professionally.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

France
Primary State/Province

Ile-de-France
Primary City

Boulogne-Billancourt