Staff Customer Reliability Engineer

Job description

3109357
City

Chicago
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Commercial Professional Services & Support
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Illinois
Postal Code

60661-3671
Role Summary/Purpose

The Staff Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, aviation, and mining equipment located around the world using remote monitoring technology.
Essential Responsibilities

The Staff Customer Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.

In this role, you will:

·  Quickly learn and understand engineering processes related to power generation, oil and gas, aviation, and mining industries; leveraging the experience of the greater monitoring team when necessary.

·  Quickly master cutting edge predictive analytics software and tools.

·  Deftly manage customer expectations and satisfaction for assigned customer accounts.

·  Deliver savings to your customer in the form of reduced maintenance costs and less unplanned downtime.
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math). Master’s preferred

·  3-5 years’ work experience

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

·  Must be willing to travel (if there is travel)

·  Must be willing to work out of an office located in Chicago, IL
Desired Characteristics

·  Software oriented with the ability to quickly learn new technologies.

Technical Expertise:

·  Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.

·  Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements.

·  Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function; Can be utilized to problem solve at customer sites as the GE representative.

Business Acumen:

·  Serves as a coach/mentor to others on best practices for project delivery and execution; Acts as advisor to others in the area of customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.

·  Pioneers how our technology solves customer problems from a technology and business perspective. Knowledge of processes & tools critical to domain operations (e.g., regulations, standards, principles, etc.). Has practical hands on experience as well as academic knowledge on the subject.

Leadership:

·  Proactively identifies and removes project obstacles or barriers on behalf of the team; Able to navigate accountability in a matrixed organization; Communicates and demonstrates a shared sense of purpose.

·  Demonstrated ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.

·  Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.

·  Able to adjust information (e.g. level of complexity) and story to align with audience; Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.

Personal Attributes:

·  Influences and energizes others toward the common vision and goal; Able to maintain excitement for a process and drive new directions of meeting a goal in the face of unfavorable odds and setbacks.

·  Demonstrates integrity and trustworthiness; Remains at ease in ambiguous work situations and is open to change; Contributes to an environment where teams are encouraged to reach beyond themselves and connect across constituent groups.

·  Fosters a strong working relationship with customer in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.

#DTR
About Us

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.