Sr Staff Services Engineer - SFDC Technical Architect

Job description

3104901
City

Open Remote
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Services
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary/Purpose

In this role, you will work closely with customers as part of a project team on the implementation of GE’s Predix Mobile Enterprise software within the Asset Management Product Suite. You will act as a technical team lead and individual contributor, performing software implementations, tailoring of software applications, and integration into enterprise systems.
Essential Responsibilities

In this role, you will:

·  Lead the implementation and integration of technical solutions for customers. Own technical deliverables for assigned area of work.

·  Liaison with the Product Management and Development teams to help build best practices within the North American region

·  Support estimating technical effort required to implement solutions

·  Contribute to technical analysis activities, such as requirements gathering and product gap analysis of user requirements

·  Deliver detailed design specifications as per customer requirements

·  Complete assigned deliverables, such as technical designs, functional integration designs, and extensions for map layers

·  Engage throughout the entire lifecycle on projects and provide feedback on architecture, design, and functionality while working closely with team members

·  Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions

·  Follow technical review processes and provide insights for product enhancements

Additional Responsibilities:

·  Lead with cross-functional teams as required for the solution and implement processes to ensure best use of ServiceMax products and services to meet project requirements

·  Effectively communicate both verbally and in writing with team members, customers, and leadership

·  Lead onsite workouts and develop technical presentations for internal and external customers

·  Effectively apply project execution methodology and standards

·  Successfully translate business and technical requirements into functionality that drives customer results

·  Maintain & continuously update technical skills and knowledge

·  Work independently as well as part of the team
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree

·  Minimum of 8 years related work experience designing or implementing 24X7 mission critical software applications, involving mobile client, relational databases and data synching processes

·  Minimum 6 years of Java, Javascript and HTML experience

·  Minimum 5 years of force.com / salesforce.com

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to travel 30-40%

·  Must be willing to work from a home office when not traveling.
Desired Characteristics

Strong Software development skills in software analysis, design, methodology, and architecture

·  Works with professional services and our partner’s delivery organization to staff additional development resources as needed to accomplish projects on time and on budget.

·  Aligns with Enterprise Architect to ensure consistent design and development approaches to customer projects.

Technical Expertise:

·  3+ years of hands on technical experience with Salesforce.com implementation with a minimum of 5 enterprise level technology projects

·  5+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). Configuration experience is a must

·  Integration experience with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and loaders

·  Familiar with common applications such as Cast Iron, Web Methods, and Informatica

·  Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements

·  Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions

·  Creation of migration plan, migration scripts for Migration from Other CRM to Salesforce.com

·  Configure SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules

·  Developing triggers, customization, migration, and integration

·  Experience with the SFDC toolkit (e.g. Visual force, Apex, S-controls, Triggers, Chatter, Apex Loader, Apex Explorer, etc.)

·  Ability to migrate configuration and code between Salesforce environments using industry tools such as Eclipse, ANT Scripts, SnapShot, etc

·  Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc

·  Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript

·  Ability to work in a globally distributed team environment, liaising with on-site teams and customers

·  Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment

·  Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs

·  A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

·  Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

·  Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences

·  Able to define complex architectures that involve Standard SFDC and SVMX objects, coupled with custom objects

·  Designs scalable, flexible solutions supporting business requirements

Personal Attributes:

·  Ability to work well with multiple vendors and customers during any project implementation

·  Strong presentation and communication skills

·  Passionate about customer satisfaction

·  Positive attitude

·  Capability to quickly adjust expectations, with focus on customer outcomes

·  Willingness to accept and promote change

·  Ability to quickly learn and acquire deep understanding of new software applications and environment

#DTR
About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and
capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects
people, and machines. It’s about making infrastructure more intelligent and advancing the
industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,
healthcare, transportation, manufacturing. It’s about making the world work better. GE is
transforming itself to become the world's premier digital industrial company, executing critical
outcomes for our customers. Explore how you can drive greater asset reliability, lower operating
costs, reduce risk and accelerate operational performance with our Predix platform and software
solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.