Customer Support Engineer

Job description

3099187
Additional Cities

open to all US cities
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital
Function

Services
Country/Territory

United States
Additional States/Provinces

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Postal Code

05403-7771
Role Summary/Purpose

Provide expert software & networking technical support for customer, escalations and provide remote solutions to customers experiencing technical difficulties. Will support the following products DMS, CCW, CCI, CA1000, EA, ZFP, Universal Viewer using the technology used in GEHC Software Products for example Windows Server, SQL Server, Oracle, Networking, IIS, SSL and Tomcat. Requires the ability to communicate effectively with customers and follow procedures.
Essential Responsibilities

·  Uses troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity

·  Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones

·  Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status

·  Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards

·  Is responsible for quality solutions to be implemented at client sites

·  Understands and follows departmental standards

·  Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.

·  Acts as a technical resource to other members of the department and customers

·  Analyzes and resolves most software issues with minimum assistance

·  Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set

·  Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards

·  Has a concentration in/familiarity with other applications to develop integration expertise

·  May write or contribute user/technical documentation and case notes

·  Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality

·  May be required to work overtime, on-call, weekends, and holidays

·  Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure

·  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

·  Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps

·  Flexibility to provide onsite support, as needed

·  Provides customer support in 24x7 environment
Qualifications/Requirements

Basic Qualifications

·  Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

·  May be required to work nights or weekends
Desired Characteristics

·  Computer skills to include knowledge of software programing and database applications

·  Ability to work independently with minimum direction

·  Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams

·  Bachelor’s Degree in Computer Science, IT or related field

·  Knowledge/experience with the healthcare industry

·  Strong customer-service skills

·  Highly motivated team-player

·  Prior project or technical leadership experience

·  Demonstrated ability to train/mentor peers

·  Ability to stay calm in pressurized situations and coach people through solving problems

·  Ability to drive improvements in efficiency

#DTR
About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud
capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects
people, data and machines. It’s about making infrastructure more intelligent and advancing the
industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,
healthcare, transportation, manufacturing. It’s about making the world work better. GE is
transforming itself to become the world's premier digital industrial company, executing critical
outcomes for our customers. Explore how you can drive greater asset reliability, lower operating
costs, reduce risk and accelerate operational performance with our Predix platform and software
solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

Vermont
Primary City

South Burlington