Services Specialist - On Site Services

Job description

Job Number

2762818

Business

GE Oil & Gas

Business Segment

Oil & Gas Digital Solutions

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Services Specialist - On Site Services

Career Level

Experienced

Function

Services

Function Segment

Field Services and Maintenance

Location(s) Where Opening Is Available

China

U.S. State, China or Canada Provinces

Guangdong

City

Shenzhen

Postal Code

518008

Relocation Assistance

No

Role Summary/Purpose

The X-Ray Service Engineer will be responsible for meeting the daily service needs of the GE X-Ray devices ranges from standard X-Ray products to X-Ray test machines and CT machines.

Essential Responsibilities

Perform installation, commission, troubleshooting maintenance and repair on designated equipment.
Maintaining communication with channel service engineers and customers directly to ensure resolution and proper follow up, leading to customer satisfaction.
Keeping up to date on administrative responsibilities such as technical service report and internal service records in a timely manner.
Utilizing the escalation process, as needed, and working closely with technical support team to define and support implementation of corrective action plans to resolve customer issues in a timely manner
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Continually building modality expertise including film processor, fine-focus, digital detector, 2D and 3D CT machines as well as new product introductions and other relevant modality enhancements.

Desired profile

Qualifications/Requirements

Bachelor's degree in Electrical focused major with minimum 2 years' experience in X-ray related work environment.

Desired Characteristics

Familiar with Siemens PLC.
NDT RT Level I or above holder is preferred.
Radiation Safety License holder is preferred.
Strong ability to analyze and resolve problems.
Excellent oral and written communication skills in both English and Chinese.