Expire bientôt General Electric

Account Resolution Team Lead - Service Reconciliation Leader

  • Uşak (Türkiye)
  • Bachelor's Degree
  • Comptabilité / Contrôle de gestion

Description de l'offre

Career Level

Relocation Assistance


GE Healthcare
Business Segment

Healthcare Global Services


United States
Additional States/Provinces

Connecticut, New Jersey, New York
Role Summary/Purpose

Key customer service role ensuring connection & reconciliation between service billings, AR systems for customers. Owns beginning to end resolution of customer issues. Work with billing experts determining cleanest path to resolution & how adjustments flow to customer’s AR statement. Interacts directly with customers to resolve/explain AR scenarios; key focal point to drive accuracy/issue resolution. Creates processes to ensure account community engagement to support closure of ARs.
Essential Responsibilities

•Audit billings, credits, payments associated with a customer’s accounts receivable statement
•Work closely with SSOS billing experts and Collection team to understand, resolve, and explain issue
•Own collections metrics for the NE Zone
•Facilitate/lead process improvement projects for efficient collections
•Lead training of NE Zone team on collections process and systems
•Work closely with business operations and commercial operations to ensure accurate contract and entitlement loads in CRM
•Coordinate account community and other key team members to help close open AR in a timely manner
•Take ownership of assigned customer issues and drive them until a sustainable solution is implemented
•Ability to make business decisions around best course of resolution and lead appropriate team members in implementation
•Report out on progress around billing resolution, receivable impact, and bad debt impact
•Coach applicable teams on root cause resolution to eliminate repeat issues
•Lead customer conversation/discussion to drive resolution
•Participate in customer meetings when needed
•Demonstrated ability to motivate, influence, and solve problems
•Proven teamwork and collaboration skills
•Solid interpersonal and leadership skills
•Special Projects as needed

1.Bachelor’s Degree or relevant experience
2. 3+ years’ experience in Sales/Services and/or Operation roles
3. Ability to travel 25%
4. Proficient in Excel and Power Point
Desired Characteristics

Desired Characteristics:
1. Demonstrated successful leadership
2. Ability to interface and influence at all levels in the organization
3. Excellent presentation skills
4. Excellent written and verbal communication skills
5. Good business knowledge and understanding
6. High work standard and quality
7. Reliable, responsive, attentive to detail
8. Action and results oriented
9. Preferred work location within North East Zone
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States