Service Agreement Analyst

Job description

3082744
Additional Cities

Madison
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Sales
Country/Territory

United States
Additional States/Provinces

Wisconsin
Postal Code

53718-6704
Role Summary/Purpose

Maintain key sales relationships and deliverables relating to service. Collaborate with sales, field, and support teams to achieve deliverables related to service contract delivery.
Essential Responsibilities

• Facilitate Service Contract processes from quoting to closure, ensuring on time completion and compliance goals met
• Facilitate communications between Field teams, customer and sales team on Service Contract, PM and Invoicing tasks
• Support Operations Manager on various Service Contract reports to ensure data accuracy in service management system and all Service Delivery tools
• Identify process gaps and/or improvement opportunities, and provide solutions and/or alternatives
• Implement quality improvements to enhance internal and external customer experiences.
Qualifications/Requirements

• Bachelor’s degree; or high school diploma and 2+ years’ experience in operations, field service, or in a process improvement/productivity role
• Excellent written and oral communication skills
• Ability to implement time-management skills in fast paced settings
• Strong understanding and use of Microsoft apps; Experience in Excel Pivot Tables and V-Look-Ups or demonstrated ability to learn new tools/technology.
• Strong organizational skills; ability to prioritize and efficiently manage multiple assignments
Desired Characteristics

• Business acumen and analytical skills
• LEAN or Six Sigma experience
• Experience working with offshore teams, ability to thrive in diverse work environments
• Understanding of the Field Service delivery processes
• Strong facilitation skills
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States