Online Applications Support

Job description

3424621
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Services
Country/Territory

United States
Additional States/Provinces

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary/Purpose

The Applications Online Center Engineer role is a key component in of Ultrasound IT’s service strategy and is a critical role in ensuring our customers satisfaction. This role resolves issues raised by customers and field engineers, provides expert clinical/technical phone support to Ultrasound IT customers and field engineers to minimize customer downtime, while improving customer satisfaction.
Essential Responsibilities

·  As part of the Ultrasound IT team, you will be joining a fast-growing global business responsible for Radiological and Cardiac Ultrasound Imaging, Information and Reporting Systems. 
·  You will work with Sales, Service Engineering, Product Engineering and field support specialists to improve product quality and resolve customer issues.
In addition, you will:
·  Ensure customer satisfaction
·  Assist with presales support of Ultrasound software and IT products
·  Provide technical and application support
·  Occasionally provide installation of IT product on-site and via remote access
·  Provide follow up customer training on-site and via web tools
·  Provide valuable input to new product development using your experience in resolving issues.
Qualifications/Requirements

·  Associate's or a Registered Sonographer 
·  Knowledge of Microsoft Windows, Operating systems, and Networking
·  Demonstrated history of technical problem solving and resolution, maintaining Ultrasound equipment or computer based medical equipment
·  Effective interpersonal and communication skills, with the proven ability to effectively work with customers
·  Minimum of 5 years' clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas (i.e., for Ultrasound General Imaging, Vascular, Ob/Gyn) OR at least 3 years' commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.
Desired Characteristics

·  Bachelors degree
·  A desire to learn technical skills
·  Experience with workflow in a hospital system
·  Experience with Ultrasound systems in a clinical environment
·  Multiple registries is a plus, with OB/GYN or Vascular preferred
·  PACS experience
·  Practical experience and knowledge of the ViewPoint Image Management and Reporting software
·  Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
·  Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
·  Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
·  Ability to multi-task effectively and manage multiple priorities at one time
·  Willingness to be flexible/adapt to changing work environments.
Clinical experience in large hospital/university setting
·  Advanced certification/registries
·  Skilled in vascular sonography, pediatric cardiac echo
·  Experience on all current GE products for which responsibilities cover.

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Illinois