Learning Operations Associate

Job description

3366921
Additional Cities

Cincinnati
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations Human Resources
Function

Human Resources
Country/Territory

United States
Additional States/Provinces

Ohio
Postal Code

45202
Role Summary/Purpose

The Learning Operations Associate is an entry level position responsible for executing learning management requests for help in queue(s) from the Learning CoE and business partners; providing customer service in the form of needs clarification, gap/inconsistent application, root cause analysis, problem resolution and/or escalations.
Essential Responsibilities

·  Evaluate and execute Learning Management Systems Activities for all GE Businesses; for
example, processing:
·  Assignments
·  e Learning Courses – New, modifications,
revisions, Completion Credit
·  Course Removals 
·  Content
Testing 
·  Curriculum's –Adding/Revising/Deactivating
·  Exams – New,
modifications, revisions 
·  Exam Resets 
·  Instructor Led Training –
Offerings, Roster management
·  Read & Acknowledgements (documents/flat files) –
New, modifications, revisions
·  Attend on-site training in Cincinnati office for LMS
activities (for example – system upgrades, migrated work, new ticket types,
etc.)
·  Collaborate with project teams
·  Attend meetings both onsite (e.g., weekly team
huddles) and virtually depending on customer/business/operational need
Qualifications/Requirements

Bachelors degree from an accredited university or college in related area (or a high school
graduate/GED or equivalent with at least 2 years of relevant work experience)
Desired Characteristics

·  Strong customer service skills and experience, communicating with a
variety of groups of customers at different levels 
·  Prior experience working in a call
center or help desk managing work in a queue
·  Able to manage data
electronically
·  Ability to manage multiple projects 
·  Experience in building
productive working relationships with the business unit you support
·  Effective organization
and time management skills 
·  Able to work with minimal
supervision
·  Experience with a Learning Management System (LMS)
·  Experience developing training with eLearning software
·  Experience in training curriculum development
preferred 
·  Analytical and problem resolution skills
·  Proactive responsible
individual, able to set own action plans 
·  Proficiency in Microsoft Office Suite (Word,
PowerPoint, Excel)
About Us

People Operations is GE’s HR shared services organization, delivering worldwide HR, payroll and benefits services. We
are passionate about taking care of employees, former employees and their families, impacting close to 1 million lives.
Our contemporary culture promotes innovation and collaboration that has leaders working alongside their team.
We’re looking for problem-solvers who jump in and explore new and efficient ways of working. Our commitment to
process innovation offers multiple opportunities for personal and professional growth. We believe that People
Operations is the heart of GE. Join the team and help us deliver tomorrow’s GE, today.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Ohio
Primary City

Cincinnati