Lead Services Specialist Software Training Design/Delivery

Job description

3061537
City

Houston, New Orleans
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Digital
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Louisiana, Texas
Postal Code

77073
Role Summary/Purpose

In this role, you will lead and coordinate efforts to streamline the adoption of BHGE digital solutions by working directly with BHGE’s global customers. You will coordinate across the BHGE software services teams to understand future products and capabilities to assist in planning and preparation for new feature roll-outs. You will create and utilize a set of tools that include instructor led training, online training, digital job aids, videos, etc. to accelerate solution adoption.
Essential Responsibilities

In this role, you will:

·  Lead and coordinated the end to end success of solution adoption of custom and highly customized global enterprise applications.

·  Create and facilitate information/training resources in multiple media depending on the needs of the target adoption group to include, instructor lead training, online training, videos, job aids, interactive help.

·  Identify measures of success, target outcomes, and metrics for how a solution is adopted.

·  Reports on adoption progress to executive and technical leadership against targets.

·  Coordinate with customers to identify training needs, type/medium, and deliver training as needed

·  Provides user feedback to the product and engineering teams for future requirements

·  Coordinates closely with internal and customer deployment teams to ensure users are prepared to use the system/solution

·  Coordinates closely with support and maintenance teams particularly to ensure that users understand the support process and expectations are set properly

·  Supports the customers’ change management efforts and coordinates closely with User Acceptance Testing efforts

·  Supports product presentations/demonstrations, layering in product usage metrics, adoption metrics and user feedback

·  Experience with qualitative training and technical environments; working hands-on with customers, end users and industry experts

·  Creates active hand off points and transition milestones to Support and Customer Success teams
Qualifications/Requirements

Basic Qualifications:


·  Bachelor’s degree and 7+ years of experience in Solution Training and/or Change Management in a Software or Professional Services Industry (Consulting experience a plus)

·  Masters in Instructional Design or Organizational Management preferred

Eligibility Requirements:


·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this jo/b

·  Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

·  Must be willing to travel 25%

·  Must be willing to work out of an office located in New Orleans, LA; San Ramon, CA; Houston, TX
Desired Characteristics

Technical Expertise:

·  Participates in product strategy development by considering product roadmap, opportunity identification, value cases and anticipated or planned GE business innovation and transformation.

·  Reviews and/or analyzes business requirements at domain level, aligning with current and planned solutions. Continually assesses requirements and anticipates the impact on the product backlog.

·  Is a lead contributor to the domain’s governance process and continually works to improve it.

Business Acumen:

·  Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery.

·  Maintains high levels of customer satisfaction across projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.

·  Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.

Leadership:

·  Helps team members understand their contributions in support of the broader direction.

·  Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap

·  Effectively balances different, competing objectives.

·  Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.

·  Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

·  Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs.

·  Possesses the initiative to cross boundaries and find solutions outside of immediate group.

·  Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative / enhancements with full analysis of consequences.

·  Influences through others such as experts or other third parties. Builds both direct and "behind the scenes" support for ideas; uses chains of indirect influence.

Personal Attributes:

·  Participates with senior business leaders and subject matter authorities in defining strategies and courses of action that will impact the enterprise.

·  Challenges conventional thinking and traditional ways of operating and invites stakeholders to identify issues and opportunities.

·  Takes a holistic perspective. Envisions, compares and contrasts multiple potential strategic consequences of actions. Empathizes with and can articulate multiple points of view.

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.