Lead Customer Service Management Specialist

Job description

3188400
Additional Cities

Lynn, Evendale
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Military Systems
Function

Services
Country/Territory

United States
Additional States/Provinces

Massachusetts, Ohio
Postal Code

01910-0002
Role Summary/Purpose

At GE, We are always searching for great talent. While we might not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.

Essential Responsibilities

The Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of their assigned propulsion system products.

In addition, as the Military Field Service Representative, you will:

·  Provide interpretation of data and technical instructions

·  Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment

·  Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

·  Review reported malfunctions and assist with fault analysis

·  Provide technical assistance and support to resolve maintenance problems

·  Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

·  Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability

·  Understand the operation of business tools to assist the customer in areas such as spare parts ordering, issue resolution, provisioning, & other business processes

·  Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

·  Demonstrate best methods of disassembling, repairing and assembling engines and engine components

·  Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

·  Clear and concise reporting of field events to GE Product Support Engineering (PSE)

·  Proactive engagement with activities aimed towards reduced customer cost of ownership

·  Applies business skills to drive customer satisfaction & product performance to enhance business growth

·  Please Note: Work Location Listed is Lynn, MA. However, this position may also be eligible at our Evendale, OH location
Qualifications/Requirements

·  Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)

·  Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products

ELIGIBILITY REQUIREMENT(S):

·  Ability and willingness to travel as required

·  Ability and willingness to obtain and maintain a U.S. Government Secret Clearance

·  Ability and willingness to relocate to domestic or international locations to support the needs of the business

·  This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

·  Please Note: Work Location Listed is Lynn, MA. However, this position may also be eligible at our Evendale, OH location
Desired Characteristics

·  Strong customer interaction and communication skills

·  Strong interpersonal and leadership skills

·  Proven analytical and quality improvement ability

·  Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware

·  Ability to work with and make formal presentations to all levels of maintenance, engineering and leadership

·  Project management experience

·  Demonstrated ability to lead and influence GE customers and peers

·  Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel (including the ability to express thoughts in both oral and written communications)

·  Possess the ability to work independently, without technical guidance and to perform all required work tasks

·  Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.


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About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.Learn More about GE

Working for GE Aviation is exciting & challenging. Come see what you are missing!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. To be considered for this role, you must be a U.S. citizen, lawful permanent resident, or protected individual as defined by 8 USC 1101(a)(2) and 8 USC 1324b(a)(3).
Primary Country

United States
Primary State/Province

Massachusetts
Primary City

Lynn