Hardware Service Technician I

Job description

3166535
Additional Cities

Shanghai
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

China
Additional States/Provinces

ShangHai
Postal Code

201203
Role Summary/Purpose

CoreTech Solutions – Digital Workplace Support & Services –Looking for a person who is highly motivated, energetic, comfortable with technology and a client service professional. As a member of the Client Lifecycle team, the candidate would be responsible for: client assets (PC, mobile, etc.) maintenance and management. The HST will also focus on new technology deployment, service delivery management, and inventory management.
Essential Responsibilities

• Ensure devices are tested and configured per established instructions and guidelines
• Troubleshoot and repair different asset types such as laptops, desktops, and/or mobile devices
• Asset maintenance, such as setup, configuration, testing, wiping, etc
• Quality assurance for assets
• Physical sanitization of assets
• Ticket management, including follow-up work and/or calls
• Inventory management, such as picking and pulling assets, asset tagging, etc.
Qualifications/Requirements

• Minimum 3 years of experience with client (PC) technologies.
• Ability to adapt responsibilities based upon strategic business needs
• CompTIA A+ certification
• Excellent computer skills are necessary
• Ability to solve problems and troubleshoot technical issues
• Effective communicate skills
• Knowledge of basic hardware, software, and networking
• Familiarity with PC necessary, familiarity also with Mac and mobile devices preferred
• Self-Motivated with attention to detail
• Knowledge of various OS platforms i.e. Mac, Windows, iOS, Android
Desired Characteristics

• Effective communication skills
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Ability to manage time effectively, set priorities appropriately, operates with minimal supervision, and maintain professional demeanor under stress
• Ability to anticipate, identify, and resolve problems; in complex, difficult, or stressful situations
• Ability to deliver results in a rapidly changing dynamic environment
• Ability to manage multiple projects / priorities simultaneously
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience, and / or industry activities
• Strong problem solving skills - anticipates obstacles and applies necessary skills to remediate
• Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

China
Primary State/Province

Shanghai
Primary City

Shanghai