Job description

Job Description Summary

Job Description

Roles and Responsibilities

• Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery.
• Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks.  Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

Required Qualifications

• Bachelor's degree (Engineering field) OR High School Diploma / GED with a minimum of 5 years of field service experience
• Minimum 3 years of customer management experience

Desired Characteristics

• Storage or Solar power plant sales, design, procurement, project management, construction, operations, maintenance, and/or service experience
• Fluent in the English language;
• Strong oral and written communication skills
• Ability to understand technical and commercial conversations
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Ability to work under pressure
• Position is a work from home and based in US, with preference for Pittsburgh, PA, Schenectady, NY or Houston, TX and up to 30% travel is required

Additional Information