Field Service Engineer CT

Job description

3437006
Additional Cities

Diegem
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Belgium
Postal Code

1831
Role Summary/Purpose

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities

·  Technical: Maintains all models specific to a modality or more modalities in the assigned area

·  Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems

·  Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth:

·  Assists in the growth and direction of business in his/her geographic area

·  Administration: Responsibly completes all administration tasks on time

·  Ensures timely completion of Field Modifications and Preventive maintenance inspections documentation for assigned accounts.

·  Installation: Play a leading role in complex and multi-functional rooms

·  Share best practices

·  Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Qualifications/Requirements

·  Qualified to Degree level or equivalent knowledge and experience

·  Technical analytical skills. Field Services experience

·  Comprehensive knowledge of a specific modality or multi-modalities

·  Knowledge in CT systems can be an advantage. Sought by others for guidance and advice

·  Knowledge of fluent Dutch and basics French is required as well as the knowledge of English to communicate with online center and having the ability to read service- and user manuals and instructions

·  Ability to work independently with minimum direction. High work standards and quality. Initiative and motivation

·  Plans and organizes work effectively together with our call center

·  Excellent communications, listening and interpersonal skills

·  Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About GE Healthcare .

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

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Primary Country

Belgium
Primary State/Province

Flemish Region
Primary City

Diegem