Associate/ Field Service Engineer - General Electric - Singapore - Wizbii

Associate/ Field Service Engineer

  • Par General Electric
  • Singapore (Singapore)
  • Ingénierie / Gestion de production

Description de l'offre

3119471
Additional Cities

Singapore, Kuala Lumpur, Bangkok, Jakarta, Manila, Ho Chi Minh, Hanoi
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Indonesia, Malaysia, Philippines, Singapore, Thailand, Viet Nam
Postal Code

099253
Role Summary/Purpose

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities

1. Maintain all models specific to a modality in the assigned area.
2. Perform total system level trouble-shooting on complex multi-symptom problems.
3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
5. Assist in the growth and direction of business in geographic area.
6. Responsible for Warranty and PMS contract cost control.
7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
8. Play a leading role in complex and multifunctional rooms.
9. Share best practices.
10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5. Ensure timely dispatch closure.
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

1. Qualified to degree level or equivalent.
2. Technical and analytical skills, with between one and two years of Field Services experience.
3. Comprehensive knowledge of a specific modality or multi-modalities.
4. Sought by others for guidance and advice.
5. Proficiency in English.
6. Ability to work independently with minimum direction.
7. High work standards and quality.
8. Shows Initiative and motivation.
9. Plans and organizes work effectively.
10. Excellent communication skills, listening skills, and interpersonal skills.
11. Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
Desired Characteristics

Experience in CT, MR or MI will be advantageous.
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Singapore

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À propos de General Electric

Inventer le monde industriel de demain, telle est la motivation de General Electric.

Multinationale de renom, GE est leader dans les secteurs énergie et transports dont les activités se répartissent entre GE Energy Infrastructure, GE Technology Infrastructure, GE Capital, GE Consumer & Industrial et NBC Universal. Doté d'importants pôles de recherche, General Electric met donc à profit son savoir-faire et ses connaissance afin produire de l'énergie, bâtir, faciliter les déplacement et améliorer les soins à travers le monde.

GE couvre un large de panel de métiers, niveaux et compétences à travers des fonctions d'ingénierie, marketing, santé, finance, logistique, communication, business développement etc. De ce fait, les offres du simple stage au CDI ne manquent pas en France, notamment sur les sites de Buc et Velizy Villacoublay, près de Paris.

La société offre des voies professionnelles multiples et intéressantes d'un point de vue rémunération, cadre de travail et challenges pour de jeunes stagiaires ou alternants souhaitant mettre à profit leurs compétences au sein d'une entreprise au service de tous pour inventer les solutions de demain.

Rejoignez GE pour construire votre parcours ensemble.


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