The scope of the Customer integrations Engineer role includes:
• Follow correct service delivery for Content providers
• Correctly provisioning of services towards operators.
• Correct and/or coordinate correction of bugs and failures on preproduction stages.
A week in the life of
Coordinate for resolution, either detected by content providers or operators on configuration/onboarding phases. (preproduction)-.
• Following request process as per ITIL coordinating corrections with other teams.
• Understanding and following the correct internal escalation process to set the correct priority to requests received.
• Development and maintenance of the KDB (technical documentation and solutions).