Customer Service & Sales Adviser (French & English Speaking)

Job description

An exciting opportunity has emerged for a Customer Service & Sales Advisor to join one of the UK’s most established and fastest growing e-commerce eyewear companies based in North London.

As a Customer Service & Sales Advisor, you will be the key point of contact dealing with a range of enquiries, committed to driving the company values and delivering impeccable service to our customers. You’ll need to have a marketing / sales approach to realises sales over the phone and offers side services.

Using proactive approach when dealing with enquiries to respond and/or resolve in a timely manner. We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment. This is an e-commerce company that is also in the French market, so French speaking at a native level is required.

Duties will include:

* Handling customer queries via phone, emails and Chat and dealing with them in an effective manner
* Processing sales over the phone
* Opting-in services for automatic reorders
* Explain the marketing offers & campaigns in order to create sales
* Liaising with other departments (mainly Marketing) to provide the best customer service
* Pro-actively providing outstanding customer service
* Dealing with customer returns
* Managing faulty items
* General administrative tasks

If your skill set and experience matches the above then please apply today, with a copy of your CV and contact details.

Desired profile

The candidate:
* Native French speaker
* Fluent English speaker
* Relevant experience in a customer service/admin role preferred however will be trained
* Experience in marketing/sales preferred but not required
* Computer illiterate
* Excellent communication skills both written and verbal
* Great attitude towards problem solving
* Good attention to detail
* Excellent telephone manner

About Feelgoodcontacts

FeelGoodContacts a été créé en 2008, par des optométristes qualifiés et soucieux du bien-être de leurs patients. Ils souhaitaient proposer toutes les marques de lentilles et de produits de soins oculaires à des prix imbattables. Cependant, l’histoire de FeelGoodContacts remonte en 1998, lorsque nous avons commencé notre aventure en tant que grossistes, fournissant en lentilles de contact de nombreux opticiens à travers le monde.