Skype Engineer

Job description

Position Summary:

 
As a Skype for business Engineer in the Skype foundation service team, you will be responsible for design, engineering and fourth level support for all Skype for business products and services across the global Ernst & Young environment. You will be working on projects managed by the Skype Services Team, developing solutions utilizing the appropriate architecture. You will apply Infrastructure Engineering methodologies and standards as well as your own expertise to these projects. The successful candidate will also be working on L4 issues remediation, which may occur off-hours in a high-pressure environment.

Essential Functions of the Job:

Technical Competence

·  Constant application of knowledge of Skype IP based Telephony environments, Unified communications systems and associated tools in all facets of infrastructure engineering
·  Create Skype/UM designs based on solid engineering and Microsoft principles and have the ability to incorporate both local and enterprise requirements into the designs produced
·  Provide SKYPE technical knowledge as input into standards creation and update on an ongoing basis as products and technologies evolve.
·  Assist in the management of vendor relationships ensuring provision and management of appropriately skilled resourced from the vendors as required
·  Articulate technical concepts into verbal discussions and presentations for leadership and peer review
·  Coordinate and perform system installations as part of office moves / office commissioning. Activities include:  Gateway configuration, Skype configuration, number porting, and voice-messaging.
·  Implementation of design changes which are prepared by our Engineering department

 
Administration

·  Maintain responsibility for individual resource utilization whilst working on projects, meeting defined capacity models and providing regular utilization reporting
·  Work with the broader project team and PM’s to ensure deliverables are meeting deadlines and budgets
·  Ensure full and correct time capture on a weekly basis for all project and administration work to allow effective top level reporting

Client/Team Relationships

·  GIS Infrastructure Engineering team
·  GIS management team
·  Solutions delivery staff (Project Managers)
·  Telephony L3/Operations leaders and staff
·  Strategy & Architecture Team
·  External vendors and suppliers
·  Key business stakeholders

The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Objectives/measures

·  Work with project team to design and develop against project time lines
·  Design and develop infrastructure solutions as part of the solutions delivery process
·  Work with Strategy & Architecture to help provide an engineering standards for the organization
·  Ensure compliance with infrastructure design methodologies during project work with both the Solutions Delivery and Operations teams
·  Optimize design and development components (e.g., increase infrastructure utilization)
·  Achieve "first-pass" check of quality in solutions development as it relates to infrastructure
·  Gain adherence to architecture standards and principles, global product-specific guidelines and local regulatory requirements
·  Provide infrastructure maintenance support for problem management and incident escalation

Day-to-day challenges

·  Flexibility to adjust to multiple demands, shifting priorities and rapid change
·  Ability to work and team with a multitude of different people within and outside of IT to balance demands
·  Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services
·  High level of interpersonal, communication, organizational and decision-making skills
·  Ability to understand and integrate cultural differences and motives and to work in virtual cross-cultural, cross-border teams