Service Performance reporting specialist - Ernst & Young - Cochin - Wizbii

Service Performance reporting specialist

  • Par Ernst & Young
  • Cochin (India)
  • Système d'information / Urbanisation des SI

Description de l'offre

Job Summary:

·  The Service Performance & Adoption team is supporting service adoption efforts and is responsible for performance measurement and reporting of services provided by Enterprise Workplace Technology (EWT).
·  The ideal candidate for this position is an IT professional that can step into a role of basic data manipulation and query development.
·  As a Services Performance Associate, the function will assist the Service Performance and Adoption team in various reporting tasks, such as reviewing trends & metrics  to create compelling evidence-based and actionable stories and sharing findings with stakeholders to drive decisions, marketing and improvement efforts.
·  Duties include the support of dashboard/Infographic data and maintenance activities.
·  The position requires Excel and query skills (preferably SQL) and the candidate must be process and detail oriented.
·  This function also requires the ability to work with multi-cultural teams and in a global environment.

Essential Functions of the Job:

·  Create and publish service performance metrics, reports and dashboards
·  Work with teams to collect and collate data to support service performance metrics
·  Develop and run service and KPI reports
·  Support the development and maintain dashboards
·  Development and integration of infographic data



Creative/Analytical/Decision Making Responsibilities:

·  Creative and analytical responsibilities include structural analysis of available data, and reviewing for valid performance metrics.


Knowledge and Skills Requirements:

Technical skills:

·  Data manipulation skills
·  Superior Excel skills, including the use of vlookup, complex pivot tables and macros, Power Tools a plus
·  Experience in data analytics
·  Comfortable navigating and troubleshooting data issues/inconsistences
·  Proficient in Microsoft Office, with an aptitude to learn firm standard software quickly at a basic level
·  Proficient in Windows 10
·  Knowledge of ServiceNow is a plus
·  SQL/SSRS skills are a major plus (complex queries, stored procedures and SSIS packages)
·  Power BI knowledge is a plus
·  Familiarity with Enterprise Technologies


Additional skills requirements:


·  Willingness to learn, ability to be self-taught
·  Proactive, accepting of new challenges
·  Process and detail-oriented
·  Self-driven, results oriented personality with analytical thinking
·  Ability to multi-task and meet multiple and/or unexpected deadlines in a demanding environment
·  Ability to differentiate when to take action independently and when to collaborate
·  English language skills - excellent written and oral communication
·  Strong interpersonal and teaming skills, direct or virtual
·  Strong knowledge sharing and collaboration skills
·  Experience with a global organization is strongly preferred
·  Demonstrates sound judgment regarding confidential and sensitive matters
·  Ability to work in multi-cultural team/environment
·  Ability to work flexible hours to meet the needs of the business
·  Understand and follow workplace policies and procedures



Supervision Responsibilities:  n/a

·  Function will report to the SPA Performance team specialist. There will be at minimum weekly personal meetings to discuss project initiatives and activities.



Job Requirements:



·   A degree in Computer Science or related experience




·  Minimum 1 year related experience in an IT reporting role
·  Experience in data manipulation
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À propos de Ernst & Young

Ernst & Young, désormais nommé EY, est l'un des premiers cabinets d'audit au monde. Il est spécialisé en audit financier et conseil comptable, en droit et fiscalité, en conseil (en management, en stratégie, marketing et innovation, en technologie), et en transactions. EY, dont les origines remontent aux années 1890, est aujourd'hui présent dans le monde entier avec près de 175 000 collaborateurs. Ces derniers sont spécialisés dans 26 domaines d'activité, de l'automobile aux télécommunications en passant par la grande distribution, la banque ou encore l'assurance.

Régulièrement présent sur les forums des universités, écoles de commerce et écoles d'ingénieurs, EY propose tous les ans environ 500 offres de stages, et embauche également de jeunes diplômés pour ses 737 bureaux dans le monde (dont 14 en France) pour des postes d'auditeur financier, consultant (SI, stratégie, transactions, conseil financier) ou encore avocat débutant.

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