Associate Analyst - OSA

Job description

Job Summary:

·  The Service Performance & Adoption team is supporting service adoption efforts and is responsible for performance measurement and reporting of services provided by Enterprise Workplace Technology (EWT).
·  The ideal candidate for this position is an IT professional that can step into a role of basic data manipulation and query development.
·  As a Services Performance Associate, the function will assist the Service Performance and Adoption team in various reporting tasks, such as reviewing trends & metrics  to create compelling evidence-based and actionable stories and sharing findings with stakeholders to drive decisions, marketing and improvement efforts.
·  Duties include the support of dashboard/Infographic data and maintenance activities.
·  The position requires Excel and query skills (preferably SQL) and the candidate must be process and detail oriented.
·  This function also requires the ability to work with multi-cultural teams and in a global environment.

Essential Functions of the Job:

·  Create and publish service performance metrics, reports and dashboards
·  Work with teams to collect and collate data to support service performance metrics
·  Develop and run service and KPI reports
·  Support the development and maintain dashboards
·  Development and integration of infographic data

 

 

Creative/Analytical/Decision Making Responsibilities:

·  Creative and analytical responsibilities include structural analysis of available data, and reviewing for valid performance metrics.

 

Knowledge and Skills Requirements:

Technical skills:

·  Data manipulation skills
·  Superior Excel skills, including the use of vlookup, complex pivot tables and macros, Power Tools a plus
·  Experience in data analytics
·  Comfortable navigating and troubleshooting data issues/inconsistences
·  Proficient in Microsoft Office, with an aptitude to learn firm standard software quickly at a basic level
·  Proficient in Windows 10
·  Knowledge of ServiceNow is a plus
·  SQL/SSRS skills are a major plus (complex queries, stored procedures and SSIS packages)
·  Power BI knowledge is a plus
·  Familiarity with Enterprise Technologies

 

Additional skills requirements:

 

·  Willingness to learn, ability to be self-taught
·  Proactive, accepting of new challenges
·  Process and detail-oriented
·  Self-driven, results oriented personality with analytical thinking
·  Ability to multi-task and meet multiple and/or unexpected deadlines in a demanding environment
·  Ability to differentiate when to take action independently and when to collaborate
·  English language skills - excellent written and oral communication
·  Strong interpersonal and teaming skills, direct or virtual
·  Strong knowledge sharing and collaboration skills
·  Experience with a global organization is strongly preferred
·  Demonstrates sound judgment regarding confidential and sensitive matters
·  Ability to work in multi-cultural team/environment
·  Ability to work flexible hours to meet the needs of the business
·  Understand and follow workplace policies and procedures

 

 

Supervision Responsibilities:  n/a

·  Function will report to the SPA Performance team specialist. There will be at minimum weekly personal meetings to discuss project initiatives and activities.

 

 

Job Requirements:

 

Education:

·   A degree in Computer Science or related experience

 

 

Experience:

·  Minimum 1 year related experience in an IT reporting role
·  Experience in data manipulation