Project Engineer – Operations Support (HAT:545)

Job description

Job Summary:
The L4 Project Engineer performs operational support for application development in a range of business portfolios.  Responsibilities involve the daily management of project deliverables, operational maintenance and support, development support, and proactive/preventative analysis of systems.  This role operates in a technical capacity involving being the point-person for issues and needs, as well as hands-on working of daily issues. 

 

Essential Functions of the Job:
The scope of this role includes but is not limited to:
·  Determination of root cause of incidents (configuration vs. defect)
·  Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve project requirements
·  Installation of applications in supported environments.
·  Deployment of application upgrades and fixes
·  Responding to automated alerts on the health of systems
·  Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
·  Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
·  Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
·  Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion.
·  Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Analytical/Decision Making Responsibilities:
·  Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
·  Demonstrates analytical and systematic approach to problem solving.
·  Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
·  Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
·  Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
·  Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.

Knowledge and Skills Requirements:
·  Demonstrable knowledge of Windows 2012/2008 server O/S
·  Demonstrable knowledge of Unix/Linux, preferable RHEL.
·  Demonstrable knowledge of Cloud platforms such as Azure and Amazon Web Service
·  Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
·  General understanding of networking/LAN/WAN/DMZ concepts
·  Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
·  Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
·  In-depth knowledge of Stored Procedures, SSIS and SSRS
·  Understanding of n-Tier application architecture concepts
·  General knowledge of  SQL2008/2012/2016
·  Familiarity with SQL DBMS interface and integrated tools
·  Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
·  Demonstrable knowledge and familiarity with T-SQL or PL/SQL
·  General understanding of various IT security concepts as they relate to production environments.

Supervision Responsibilities:
·  Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counsellor.
·  Operate in a leadership capacity with the ability to coordinate and delegate tasks to others in a team environment, while performing hands-on activities as well
·  Provide advice and guidance to colleagues where required
·  Act as escalation point and provide coaching for staff on complex issues
·  Broker communications with other technical teams, managers, business, and other key stake holders when necessary, acting as product representative for EAM.
·  Act as point person and/or EAM representative for certain task teams or initiatives
·  Possess a competency level of  'Proficient' or higher in the applicable E&Y core competencies for the Supervising Associate rank
·  Demonstrates proficiency in verbal and written communication deemed appropriate for level
·  Other activities deemed supervisory in nature

Other Requirements:
Requirements of this role;
·  Participate in a shift pattern/on-call rota providing global coverage
·  Travel may be required
·  Flexibility in scheduling with a willingness to work extra non-standard hours
·  Ability to work well within a multi-disciplinary team structure, but also independently
·  Ability to grasp, communicate, and occasionally develop processes for use by various teams.Strong interpersonal and verbal and written communication skills
·  Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
·  Culturally diverse and inclusive.(statement)
·  Required to work in a virtual Environment

Job Requirements:

Education:
·  Degree in Computer Science or related discipline.
·  Further or Higher education standard qualification.
·  Fluent in English language, written and verbal
·  Other key languages as required

Experience:
·  3+ years in Application Management, Operational Support environment/discipline

Certification Requirements:
Desirable qualifications (including country equivalents);
·  ISEB Certificate in Application Management Essentials
·  Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
·  MCITP - Microsoft Certified IT Professional
·  ITIL Foundation Certificate in IT Service Management

Job Summary:
The L4 Project Engineer performs operational support for application development in a range of business portfolios.  Responsibilities involve the daily management of project deliverables, operational maintenance and support, development support, and proactive/preventative analysis of systems.  This role operates in a technical capacity involving being the point-person for issues and needs, as well as hands-on working of daily issues. 

 

Essential Functions of the Job:
The scope of this role includes but is not limited to:
·  Determination of root cause of incidents (configuration vs. defect)
·  Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve project requirements
·  Installation of applications in supported environments.
·  Deployment of application upgrades and fixes
·  Responding to automated alerts on the health of systems
·  Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
·  Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
·  Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
·  Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion.
·  Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Analytical/Decision Making Responsibilities:
·  Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
·  Demonstrates analytical and systematic approach to problem solving.
·  Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
·  Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
·  Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
·  Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.

Knowledge and Skills Requirements:
·  Demonstrable knowledge of Windows 2012/2008 server O/S
·  Demonstrable knowledge of Unix/Linux, preferable RHEL.
·  Demonstrable knowledge of Cloud platforms such as Azure and Amazon Web Service
·  Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
·  General understanding of networking/LAN/WAN/DMZ concepts
·  Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
·  Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
·  In-depth knowledge of Stored Procedures, SSIS and SSRS
·  Understanding of n-Tier application architecture concepts
·  General knowledge of  SQL2008/2012/2016
·  Familiarity with SQL DBMS interface and integrated tools
·  Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
·  Demonstrable knowledge and familiarity with T-SQL or PL/SQL
·  General understanding of various IT security concepts as they relate to production environments.

Supervision Responsibilities:
·  Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counsellor.
·  Operate in a leadership capacity with the ability to coordinate and delegate tasks to others in a team environment, while performing hands-on activities as well
·  Provide advice and guidance to colleagues where required
·  Act as escalation point and provide coaching for staff on complex issues
·  Broker communications with other technical teams, managers, business, and other key stake holders when necessary, acting as product representative for EAM.
·  Act as point person and/or EAM representative for certain task teams or initiatives
·  Possess a competency level of  'Proficient' or higher in the applicable E&Y core competencies for the Supervising Associate rank
·  Demonstrates proficiency in verbal and written communication deemed appropriate for level
·  Other activities deemed supervisory in nature

Other Requirements:
Requirements of this role;
·  Participate in a shift pattern/on-call rota providing global coverage
·  Travel may be required
·  Flexibility in scheduling with a willingness to work extra non-standard hours
·  Ability to work well within a multi-disciplinary team structure, but also independently
·  Ability to grasp, communicate, and occasionally develop processes for use by various teams.Strong interpersonal and verbal and written communication skills
·  Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)
·  Culturally diverse and inclusive.(statement)
·  Required to work in a virtual Environment

Job Requirements:

Education:
·  Degree in Computer Science or related discipline.
·  Further or Higher education standard qualification.
·  Fluent in English language, written and verbal
·  Other key languages as required

Experience:
·  3+ years in Application Management, Operational Support environment/discipline

Certification Requirements:
Desirable qualifications (including country equivalents);
·  ISEB Certificate in Application Management Essentials
·  Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
·  MCITP - Microsoft Certified IT Professional
·  ITIL Foundation Certificate in IT Service Management