PAS GES - Assistant Manager
Bengaluru (Bangalore Urban) Bachelor's Degree Hotels - Restaurants
Job description
About GES
The Global Engagement Services (GES) team provides a standard methodology for coordinating the administration of Global Mobility services via streamlined / standardized processes in the areas of assignment initiation & repatriation (AI&R), global reporting & billing, short term business travellers, international social security (ISS) and global coordination across various country tax practices.
Job purpose
· Main objective is to lead a team that provides coordination and client management services globally to clients of People Advisory Services within and outside EY.
· Will also need to independently manage GES work streams for the client / group of clients
· Assist the leadership in managing the GES operations
Responsibilities :
· Own multiple client relationships, connecting the services and providing solutions that take into account all aspects of service delivery
· Take ownership for quality delivered by the team
· Proactively recognize issues, recommend solutions, and seek opportunities to diversify client services and exposure to different teams
· Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
· Manage, develop and mentor a team of 15 to 20 people comprising Analysts and Advanced analysts.
· Conduct appraisals / reviews on monthly / quarterly / annual basis.
· Facilitate problem solving and co-ordination
· Foster collaboration and constructive communication within the team
· Demonstrate leadership and executive presence
· Demonstrate basic presentation, public speaking and communication skills
· Adhere to the scope of work within the client service level agreement
· Develop in-depth knowledge of processes across work-streams and clients specific requirements.
· Be involved in coaching of Analysts and Advanced Analysts within the team
· Assist AM’s and Managers with the client work /projects
· Ensure that the work done is within the budget and deviations have valid reasons/explanations.
· Leverage ideas from other engagements and experiences to enhance effectiveness of work
· Regularly communicate your progress and project status to the counsellor.
· Adhere to practice protocols and other internal processes consistently
· Adhere to the risk management protocols and escalate when required
· Understand the management vision and work towards achieving the country practice / engagement / GDS goals and objectives
· Make suggestions to improve and drive efficiencies.
· Develop the global mind-set to provide exceptional client services with all that we do.
· Lead and manage large projects with minimum supervision
· Have a deep understanding of staff and engagement issues, and effectively and constructively communicate between staff and management
· Supervise daily progress of fieldwork and engagement milestones with little or no need of manager involvement. Communicate your progress and the project status to managers
Desired Skills:
· 6 to 7 years of total work experience with at least 2 — 3 years of Team Lead or 1 – 2 years of Assistant Manager experience.
· Minimum of Bachelor’s degree
· Proficient inMS Office
· Possess strong analytical, logical and reasoning skills
· Detail orientated / Attention to detail
· Experience in Global Mobility domain is desirable.
· Technically versatile and able to work with data from various sources of various complexity and formats
· Have Effective communication skills - both written and oral.
· Respect for the diversified and inclusive work culture
· Ability to learn and pick better roles and responsibilities in due course.
· Confident and self-motivating attitude