38 days agoErnst & Young

MENA Onboarding _ Admin Contractor

  • Trivandrum (Thiruvananthapuram)

Job description



Job Description

As a Team member in the Talent Services MENA Onboarding Support team you will be responsible for answering functional queries related to work force administration.  

 

Client responsibilities 

·  Attends to inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures  
·  Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed  
·  Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines  
·  Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor  
·  Work on other HR operational support activities.  
·  Completing all assignments & ensuring quality keeping the timeliness.  
·  Identifies potential areas for process improvements and makes recommendations to Supervisor  

  People responsibilities

·  Contribute individually, being a role model to others  
·  Coach and mentor junior peers when called upon to do so  
·  Understand and follow workplace policies and procedures  

Responsibilities, Qualifications, Certifications - External Skills Requirements

·  Graduate/Postgraduate in any discipline  
·  1- 3 yrs experience with exposure to HR processes, HR Systems, Onboarding systems  
·  Should be Proficient in MS office suite (MS Excel) & Analytical skills  
·  Ability to multitask  
·  Strong communication skills  
·  High attention to detail, clarity  
·  Client serving mind set  
·  Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments  
·  Experience with shared services  

·  1- 3 yrs experience with exposure to HR processes, HR Systems, Onboarding systems
·  Should be Proficient in MS office suite (MS Excel) & Analytical skills
·  Ability to multitask
·  Strong communication skills
·  High attention to detail, clarity
·  Client serving mind set
·  Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments
·  Experience with shared services