DL-GSS-Enablement Service-TSS-L&D-Japanese-Associate
Internship Dalian, CHINA Energy / Materials / Mechanics
Job description
Responsibilities:
·
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
·
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
·
Ensures all new process updates are incorporated while processing transactions
·
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
·
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
·
Responds to emails and enquires in a timely manner
·
Prepares and contributes to reporting as directed
·
Actively participates and completes the performance management and development plan activities
·
Identifies potential areas for process improvements and makes recommendations to Supervisor
·
Assists with GSS initiatives and other projects as assigned
·
Ensures GSS organizational policies and processes are followed
Requirements:
·
College graduate
·
Good oral and written Japanese skills, good written English skills;
·
Over 5 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
·
Good communication, interpersonal skills and customer orientation; works effectively with others
·
Command of spoken and written Japanese, English;
·
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
·
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
·
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
·
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
·
Good keyboarding and data entry skills
·
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Responsibilities:
·
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
·
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
·
Ensures all new process updates are incorporated while processing transactions
·
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
·
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
·
Responds to emails and enquires in a timely manner
·
Prepares and contributes to reporting as directed
·
Actively participates and completes the performance management and development plan activities
·
Identifies potential areas for process improvements and makes recommendations to Supervisor
·
Assists with GSS initiatives and other projects as assigned
·
Ensures GSS organizational policies and processes are followed
Requirements:
·
College graduate
·
Good oral and written Japanese skills, good written English skills;
·
Over 5 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
·
Good communication, interpersonal skills and customer orientation; works effectively with others
·
Command of spoken and written Japanese, English;
·
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
·
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
·
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
·
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
·
Good keyboarding and data entry skills
·
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus