Offers “Ernst & Young”

Expires soon Ernst & Young

Assistant Director/Manager Service Excellence

  • Internship
  • Cochin (Ernākulam)
  • Design / Civil engineering / Industrial engineering

Job description

Job Purpose:

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporatingProcurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Required experience:

·  Strong experience in problem solving and driving change through technology
·  Total experience between 8-12 years
·  Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

Competencies/ skills

·  Assess End to End processes to identify improvement/automation opportunities and create automation/transformation roadmap
·  Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project
·  Experience in process due diligence and diagnostics, building solutions and process restructuring
·  Ability to set up lag and lead indicators for measurement in the system. Build and drive calibration models to drive standardization across onshore and offshore
·  Ability to decipher metrics both independent and derived
·  Predictive methods of defect deduction and setting up of root cause & corrective system for robust assurance
·  Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement
·  Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment
·  Collaborate with various functions to ensure the system solutions meet the functional requirements
·  Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team

  Other skills

·  Knowledge of Six sigma concepts of DMAIC (and all tools included therein
·  Exposure on Robotics Process Automation and any other transformation tools
·  Knowledge of business analytics tools like Tableau, PowerBI or similar tools
·  Exposure to agile framework
·  Expertise in building business models for new and existing services
·  Expertise in representing data and ability to derive intelligence from it