Application Specialist (f/m) Germany
Germany Infra / Networks / Telecom
Job description
As an Application Specialist (f/m) you perform operational and Tier 3 level support for Windows Server hosted Applications. Your responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.
Essential Functions of the Job / Responsibilities
· Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
· Determination of root cause of incidents (configuration vs. defect)
· Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
· Installation of applications in supported environments
· Deployment of application upgrades and fixes
· Responding to automated alerts on the health of systems
· Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Your profile - to help us progress together
· A degree in Computer Science/Management or a related discipline, or equivalent work experience
· At least 3 years of experience in Application Management, Operational Support environment/discipline
· Experience in installation and configuration of DATEV modules on a Citrix XenApp environment
· Knowledge of administration and troubleshooting of DATEV modules
· Knowledge of DATEV administration: including permissions, users/groups, methods, processes, etc.
· DATEV experience in supporting DATEV modules
· Advanced troubleshooting of file and access issue
· English and German language skills - excellent written and verbal communication
More opportunities for your development
Do you have ambitious plans? Achieve your goals with us. Shape your career at EY: in a culture that promotes diversity and training. And in an environment that rewards enthusiasm and creates a family/work balance.
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We look forward to receiving your application
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