Support Engineer with Slovak

Job description

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities:

·  Working with customers to identify computer problems and advising on the solution
·  Logging and keeping records of customer queries
·  Analyzing call logs so you can spot common trends and underlying problems
·  Updating self-help documents so customers can try to fix problems themselves
·  Working with field 3PPP engineers to visit customers if the problem is more serious
·  Testing and fixing faulty equipment.

Experience Requirements:

·  University degree in electronic / telecommunication engineering, computer science
·  Minimum 3 years of experience with preferred hands on delivery experience in SI solutions like Management Information Systems, IT solutions, security solutions, enterprise solutions or equivalent experience
·  Excellent in Win2012 administration and knowledge on VM Ware platform
·  Strong IP network competence (IP Network design, IP Works, IP security, Microsoft certification path)
·  Protocol knowledge like TCP/IP, SIP, SNMP etc.
·  Good understanding of high availability environments, MS cluster knowledge
·  Experience with Database (MS SQL)
·  Experience in Backup environments
·  Good capability to establish relationship with customers, flexibility, open & sales oriented mindset and challenge spirits
·  Firm, bright and cooperative person who can drive changes and improvement
·  Analytical problem-solving and root cause analysis skills
·  Slovak Language
·  Driving license “B“ is mandatory.

*LI-DG2

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Slovakia (SK) || Bratislava || Bratislava || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log