Service Desk and Serivce Management SME

Job description

Job Summary:

We are now looking for an Information and Communication Technology (ICT) Engineer. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis.

Responsibilities:

·  You will create cost effective solutions through activities in network design, planning and deployment
·  You will configure and integrate nodes and solutions into networks (new and existing)
·  You will maintain the environment at an operative state
·  You can contribute to continuous improvements in the organization
·  You will also provide the technical support handling of internal and external customers

Key Qualifications:

·  Education: (Recruiter to supply)
·  Minimum years of experience: (Recruiter to supply)
·  Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
·  IT Processes, tools and infrastructure knowledge

Additional Requirements:

·  Being able to handle Ericsson propriety equipment and equipment from other vendors
·  Understanding of different Software operating systems

Why is Ericsson a great place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.
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Service Desk and Serivce Management SME

Locations:Bangalore, India
Categories:Information Technology

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English (US)

Job Description

Date: Sep 12, 2018

Job Summary:

We are now looking for an Information and Communication Technology (ICT) Engineer. You will plan and operate the software and hardware solutions for the internal Ericsson users. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Additional services required by the customer are handled on a case by case basis.

Responsibilities:

·  You will create cost effective solutions through activities in network design, planning and deployment
·  You will configure and integrate nodes and solutions into networks (new and existing)
·  You will maintain the environment at an operative state
·  You can contribute to continuous improvements in the organization
·  You will also provide the technical support handling of internal and external customers

Key Qualifications:

·  Education: (Recruiter to supply)
·  Minimum years of experience: (Recruiter to supply)
·  Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
·  IT Processes, tools and infrastructure knowledge

Additional Requirements:

·  Being able to handle Ericsson propriety equipment and equipment from other vendors
·  Understanding of different Software operating systems

Why is Ericsson a great place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.