Expire bientôt Ericsson

Service Delivery Manager Job Stage 5

  • Sydney (Sydney)
  • Ventes

Description de l'offre

Job Description

Date: Aug 23, 2018

Job Summary:

We are looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our clients. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role supports the local head of managed service delivery and works closely with the regional head of business development.

Job Responsibilities:

·  Work closely with and secure customer contract fulfillment
·  Collaborate and maintain relationships
·  Distribute information to internal stakeholders and 3pp's and call out delivery issues
·  Stay up to date with financial data
·  Identify and pursue new business opportunities

Key Qualifications:

·  Education: (undergraduate degree, preferably but not necessarily in computer science or engineering)
·  Min years of experience: (2 years in service delivery, account management or technical account manager)
·  OTT, content discovery, VOD or playout
·  Market insight
·  Financial analysis skills
·  Negotiation skills
·  ITIL certification at foundation or higher
·  SCRUM or Agile experience an advantage
·  Change and improvement management skills
·  Business understanding
·  Financial acumen and skills
·  You will promote knowledge sharing and mentoring
·  Responsible for delivering results and meeting customer expectations
·  Deciding and initiating action
·  Experience in incident management in a high pressure, high profile environment
·  Capable of coping with pressures and setback

Additional Requirements:

·  Excellent time management and strong customer orientation
·  Self-motivated
·  Ability to adapt