Opérations de Service-Nouveau Diplômé/New Grad- Web Application Operations - Ericsson - Montréal

Job description

Job Description

Date: Aug 22, 2018

A DESCRIPTION IN ENGLISH FOLLOWS

Présentation d'Ericsson :

Ericsson est le premier fournisseur mondial de technologies et de services de communication. Nos proposons des services, des conseils, des logiciels et des infrastructures dans le domaine des technologies de l'information et de la communication.

Faisant appel à l'innovation afin d'autonomiser les gens, les entreprises et la société, Ericsson vise une Société connectée : un monde connecté en temps réel qui sera source d'opportunités de liberté, d'évolution de la société tout en apportant des solutions à certains des plus grands défis auxquels doit faire face notre planète.

Nous sommes une entreprise véritablement d'échelle mondiale, traversant les frontières pour toucher plus de 180 pays, offrant une culture diversifiée, axée sur les résultats et un environnement inédit et passionnant. En tant qu'employé d'Ericsson, vous pourrez voir « grand » et recevrez le soutien nécessaire pour que vos idées deviennent réalité. Une formation continue et des opportunités de croissance, vous permettent d'acquérir les connaissances et les compétences nécessaires pour progresser et atteindre vos objectifs de carrière. Nous vous invitons à vous joindre à notre équipe.

Résumé du poste

Nous sommes à la recherche d'un spécialiste des opérations de deuxième niveau qui sera responsable de la coordination, de la gestion et de l'exécution des activités de maintenance proactive et réactive qui nécessitent un niveau de soutien supérieur à celui offert par les opérations de 1er niveau. Il s'agit de faire en sorte que les services fournis aux clients soient toujours disponibles et que leur exécution soit conforme aux niveaux de performance du contrat de prestation de service.

Plus spécifiquement, l'outil CSDP - Customer Support Delivery Platform à prendre en charge fonctionne dans un environnement cloud et consiste en des microservices fonctionnant dans des conteneurs Docker et orchestrés avec Kubernetes.

Responsabilités et tâches

· Activités de soutien de deuxième niveau dans le domainde de l'assurance
· Gestion de deuxième niveau des incidents
· Gestion des problèmes
· Administration du système
· Gestion du changement
· Prestation des services
· Intégration client
· Sécurité

· Compétences de base :
· Compétences en résolution des problèmes
· Compétences analytiques
· Négociation et argumentation
· Planification et organisation
· Résolution des problèmes et réflexion stratégique
· Compétences en communication et en présentation
· Support logiciel
· Compétence en matière de réseau
· Fournir des résultats et répondre aux attentes des clients
· Présenter et communiquer des informations
· Appliquer l'expertise et la technologie
· Capable de travailler en équipe

Conditions minimales de qualification et d'expérience :

· Bachelor en ingénierie (informatique, télécom) ou
· 0 à 2 ans d'expérience dans le déploiement d'un système de test et d'une équipe de tests.

Qualifications et expérience souhaitées :

· Linux et administration de base de données relationnelle
· Compétences en matière de résolution des problème et de dépannage
· Bonnes capacités de communication.
· Conscience des coûts
· Compétences et conscience sociales
· Support client et / ou intégration système
· Sens du service client

Critères supplémentaires, exigences physiques, spécifications régionales/locales :

Connaissance de Kubernetes, AngularJS, Dockers, Ansible, Python

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Our New Grad Exciting Opportunity;

Are you a highly detailed person who's not afraid of digging into the data and problem solving? Do you love the border between development and production? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment!

Why is Ericsson a great place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world's mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

What we are offering in this new grad role:

· A top notch product based on latest Web Application development technologies running in a Cloud environment
· You'll be part of a team of 8 skilled Operations Professionals working closely with development organization using DevOps ways of working
· You get to work with a best in class local and global team, while interacting closely with our end users
· You have the ability to influence and drive product improvements
· You can remove barriers and address complex situations with regards to technical challenges in applications development

What you will offer us:

· Ability to solve problems, establish facts and draw valid conclusions
· Experience in customer service
· The motivation to learn and constantly improve processes and tools
· The people skills required to work with engineers, developers
· Troubleshooting skills
· Analytical skills
· Planning & Organizing skills
· Presentation & communication skills
· Software support
· Network level competence
· Delivering Results & Meeting Customer Expectations
· Presenting & Communicating Information
· Applying Expertise & Technology
· Strong ability to work in a team
· Bachelor level, in engineering (IT, Telecom) and 0-2 years' experience of deploy system test and lead testing team.

You might also have:

· Background in these specific technologies : Linux, Kubernetes, Docker, Ansible, Python
· Working knowledge of Web Application Development or Troubleshooting
· Automation through scripting

Why Ericsson? We work in an industry where new opportunities are emerging everyday. And as these new opportunities emerge, we see the potential to make a difference. Our business strategy is our plan, our blueprint and the clear pathway for us to deliver on our mission- to enable the full value of connectivity. We will win by creating technology that is so intuitive, flexible yet robust and reliable that it enables game-changing ideas to be adopted at speed and scale.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Canada (CA) || || Montreal || Consulting&SysInt

Req ID: 246857