Managed Services Delivery Manager

Job description

Job Description

Date: Sep 25, 2018

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?

Learn what makes YOU + Ericsson a powerful combination. Join us today.

About Us

We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.

Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.

Position Purpose:

We are now looking for a Managed Service (MS) Delivery Manager. In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, through a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.

Main accountabilities - you will:

·  Lead MS delivery concerning operational, financial performance and customer satisfaction
·  Handle specific contract delivery performance
·  Conduct Operating Level Agreements (OLA) signed with other service delivery units
·  Drive operational excellence
·  Identify delivery trends-possible Add on Sale

Technical skills - you have/you are:

·  Education: Bachelor Degree; IT or Telecommunication background would be a plus
·  At least 3 years of experience
·  IT, Telecommunication, Project management, Finance knowledge
·  Delivering results and meeting customer expectations
·  Persuading and influencing with argumentation skills
·  Entrepreneurial and commercial thinking
·  Relating and networking
·  Leading/supervising, and coaching skills
·  Market insight, business understanding and Ericsson knowledge

What we offer

·  We will value your competences
·  You will work in a dynamic company along with the smartest people in the industry
·  You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
·  You will have access to latest technology and support to showcase your bright ideas
·  You will enjoy Ericsson’s ways of working that value the importance of work life balance
·  Work from home and flexible work schedule
·  Benefits package: including premium healthcare & gym subscriptions
·  You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc

*LI-POST

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; SalesStratMkt&ComMgt; SharedServ

Req ID: 249580