2nd Level Operations OSS Engineer

Job description

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary & Responsibilities

This Job Role is responsible for 2nd level assurance & support activities within Ericsson Global Services Center Romania;

The Operations Support System (OSS) Engineer is responsible for:

·  Operation & Maintenance of proactive and reactive activities;
·  Ensuring that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels;
·  Understanding the customer's network and systems architecture, liaise with applications experts, operations staff and users to determine requirements and provide quick resolution for technical issues.
·  Contribute with automation ideas and in their implementation
·  Providing coaching for junior colleagues

The OSS Engineer deals with fault, performance, service and inventory management. Provides support and assistance along the entire Life Cycle of the platforms in scope.

Tasks details:

·  Assures the correct functionality by following the routine and fault prevention guidelines (check and act upon alarms, logs, system monitor indicators)
·  Takes action before problems become critical: system/hardware failures, hanged processes, scripts not having desired output, application errors, data flows etc
·  Technical tasks to add and configure new elements by following specifications and procedures, extracting the required data from databases (Oracle, Sybase, MSAccess or others), create new scripts to: improve the functionality, add new functions or in prevention scope.
·  Respond to requests raised for ongoing issues and troubleshooting. Perform emergency troubleshooting for critical issues in a required timeframe, accordingly to SLA.
·  Document constantly on managed platforms and maintain a good level of communication with vendors and clients.
·  Assures support during systems and applications upgrades, conducts User Acceptance Tests, performs sanity checks.

Requirements:

·  IT systems, storages, backup solutions, monitoring systems (e.g. Nagios, Veritas Backup)
·  Unix based and Windows administration
·  POSIX (bash, perl, SQL scripting, Windows batch scripting) used to automatize different system tasks
·  Networking and basic routing (CISCO courses represents an advantage)
·  Database administration basic knowledge (Oracle, Sybase, MySQL, MS SQL, MS Access)
·  Technical support environment, working with tickets, priorities, Service Level Agreements, on-call duty one week per month.

Nice to have requirements:

·  Mobile telecommunication systems knowledge
·  Radio & Core network architecture knowledge
·  Knowledge of Network or Element Management Systems from various vendors like Huawei M2000/U2000, Nokia NetAct, Ericsson OMC-R, Alcatel, ZTE, HP NNM
·  Administration or user experience with Performance Management Systems (data processing, parsing, database loading and export / visualization)

Education:

University degree (Polytechnics represents an advantage)

Others:

·  Fluent English (spoken and written)
·  Good communication skills, both written and verbal
·  Availability for traveling abroad, occasionally
·  Ability to work within a global, remote workforce
·  Ability to work both independently and in a team environment.
·  Ability to work under pressure
·  Available for on-call duty

*LI-RS2

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Romania (RO) || Bucharest || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: 2nd Level Operations Job Stage 05