NOC Engineer

Job description

Job Description

Date: Oct 29, 2018

Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world's mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Job Summary:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key Qualifications:

·  Experience and knowledge in IT operation systems
·  Must have hands-on experience in the System Administration of Linux (RHEL, CentOS, Ubuntu, Suse).
·  Should be aware of Open Stack Cloud, AWS, Azure, public, pvt, hybrid cloud solution
·  experience in the field of Data Centre Infrastructure management
·  Proficiency with monitoring tools and concepts
·  Basic Linux administration skills with an emphasis on high availability stack configurations preferred
·  Should have some Scripting knowledge - python, Ansible, shell, Perl, engine, heat, xml, yaml,chef and puppet
·  Good general understanding of cloud platform architectures: Compute,
·  Adept knowledge in NFVi monitoring tools like Prometheus, Zenoss, Zabbix,Nagios,Icinga,HPOpenview etc with knowledge on monitored KPI's at virtual Infra level.

Key Responsibilities

·  Ticket Handling
·  Incident Notifications
·  Aware of ITIL Processes (ITIL Foundation certifications would plus)
·  Worked on various Trouble ticketing tools, Alarm monitoring
·  Aware of Fault, Incident and Change along with other Ops processes
·  Technical expertise/awareness

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.