1st Level Operations

Job description

Job Summary:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

You will support the following systems and functions:

·  Event management
·  Incident management
·  Remote site access control
·  Legal request execution
·  Billing operations
·  Assurance support activities

Key Qualifications:

·  Education: Academic degree, minimum on bachelor level, in engineering ( Telecom)
·  Minimum years of experience: 8 months to 3 years years’ experience of deploy system test and lead testing team.
·  Service Alarm Monitoring
·  Alarm Management for the assigned Network Services
·  Ticket Management
·  Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
·  Work Order Handling
·  Regular follow up on the events with relevant departments working on it as per the MSTOP process
·  Work towards KPI & Balanced Scorecard parameters
·  Work towards the IPM parameters assigned by the Shift Manager
·  To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
·  Adherence to the organizational guidelines & departmental processes & procedures
·  24X7 Shift Working
·  Vendor Competence: Must have experience working on Huawei CORE system

Additional Requirements:

·  Knowledge sharing & collaboration skills
·  Problem solving & creative thinking
·  Ericsson knowledge
·  English skills
·  Delivering results & meeting customer expectations
·  Analyzing
·  Working with people
·  Manage instructions & procedures
·  Applying expertise & technology

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 170467