Technical Services Supervisor

Job description

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ENGIE are recruiting for a Technical Services Supervisor to be based at John Newman RC College, Broadway, Chadderton, Oldham OL9 9QY This is a permanent, full-time role working 37.5 hours per week, 09:00-17:00 Monday-Friday). On offer is a competitive salary.

Reporting to the Operations Manager, the Technical Services Supervisor will be responsible for the technical performance and maintenance of standards within the contract.  The role-holder will provide guidance to others on site, demonstrating technical expertise in Facilities Management delivery, to ensure appropriate and compliant solutions and efficient customer service delivery.

Main Responsibilities/Duties:


·  Accountable to the Operations Manager for the day to day supervision, monitoring and performance of the contract.
·  To be accountable for the work flow throughout the team and to work closely with the HelpDesk, to provide efficient and effective maintenance delivery.
·  Supervision of a multi-discipline, mechanical/electrical/fabric workforce.
·  Support Operations Manager in the planning and implementation of change to improve service and operational quality, as well as customer satisfaction.
·  Facilitate co-operation between Technical, HelpDesk and Client staff.
·  Balance and allocate as required: Planned Works, Reactive Works and Lifecycle works, to ensure contract compliance with Service Level agreement time frames.
·  Install, commission and service plant equipment and industrial furniture.
·  Diagnose, fault-find, debug and commission systems, monitor and assess ongoing machine/facility performance, through PPM programme, identifying any additional works required.
·  Price minor works projects for both in-house and contracted works.
·  Ensure maintenance and other records are maintained to an appropriate standard and in accordance with site policy.
·  Requirement to take on Authorised Person, Competent Person or Responsible Person duties, once fully trained and site aware.
·  Interface with suppliers and service providers as required to meet the needs of the service organisational skills, and ability to prioritise workloads to ensure deadlines are met.
·  Carry out return to work interviews and other HR type interventions, as necessary.
·  Lead and organise Team meetings, including delivery of Tool box talks and other training.
·  Escalate issues to Operations Manager, as appropriate.
·  Supervise and participate in the on-call system if required.

For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Qualifications / Skills / Experience Required:


·  Strong customer focus, with experience of delivering high standards of Customer Service.
·  Apprentice-trained and qualified/experienced within a mechanical/ electrical background.
·  Basic IT skills.
·  Understanding of HR related terminology.
·  Knowledge of Building Management systems.
·  Sound knowledge of the practical implementation of Health and Safety.
·  Preferably experienced with HVAC, pump systems, medical gases, steam systems, pressure systems, water systems and Legionella.
·  Ability to work under pressure, take ownership of problems and deal with them to their conclusion.
·  Sound awareness of risk assessment and working safely with equipment.
·  Currently trained and/or experienced in RP/ AP duties in at least two of the following: water management (Legionella); ventilation in healthcare premises; medical gases, etc. - desirable
·  Previous FM experience within a hospital and/or PFI environment would be advantageous.
·  Good knowledge, experience and understanding of HTMS would be advantageous
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.