Inventory Associate - TEMP

Job description

ENGIE Insight, an ENGIE company, makes businesses and utilities more successful through energy and sustainability management. ENGIE Insight blends data and technology, with people and insight, to drive powerful results for our domestic and international clients. ENGIE Insight provides our clients with fully managed, technology-optimized solutions for saving resources, which in turn increase returns, lower risks and enhance reputations.

ENGIE’s people are our greatest strength, bound by our vision to enable a sustainable world where people, organizations and the environment thrive. We are  passionate  about making our company and the world a better place;  responsible  in working with commitment and accountability;  collaborative  with our colleagues and clients, and  agile  enough to work in a dynamic, changing industry. 

The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy industry. As such, we nurture a company culture—through training, mentoring and professional development—that encourages all employees to thrive. If this the kind of place you see yourself working, we invite you to join ENGIE Insight.

Role Summary

This is a Temporary position responsible for performing specialized duties in support of department operations, including ordering Customer Service Records (CSR’s), data entry of CSR’s, and Level 1 CSR exception resolutions including inside wire maintenance and voicemail cancellations.

 

Role Description   

·  Contact vendors through phone calling, email or through vendor websites for detailed CSR’s to build inventory database for clients using the CSR request software application (TechExcel).
·  Contact vendors as a result of CSR’s not received. Problem-solve and negotiate other options to build inventory if a CSR is not available.
·  Organize, prioritize, and use time management tools to ensure proper follow-up is completed.
·  Develop and maintain close working relationships with appropriate telecom vendor service representatives and national account managers.
·  Answer incoming calls from clients, and vendors. 
·  Data Entry of CSR’s.
·  Run basic reports from the BI or TechExcel to send to client or vendors.
·  Complete all e-mail and document correspondence to clients in a timely manner.
·  Prioritize workload to ensure contract deadlines are being met.
·  Performs other duties as assigned.
·  This is a Temporary position.

  Role Competencies  

·  Must have solid computer skills, including working knowledge of Word, Excel, Outlook and Internet. Strong multi-tasking skills.
·  Ability to read and interpret telecom customer service records.
·  Must be able to run created reports from the BI Tool.         
·  10-key by touch, preferred.
·  Strong skills in customer service, communication, problem solving and negotiation.   
·  Must be a team player who is detail oriented, dependable and adaptable. 
·  Must be flexible with schedule and available for overtime work as needed.  

ENGIE Insight Information

Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.

ENGIE Insight is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.

 

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