Client Operations Specialist

Job description

ENGIE Insight, formerly Ecova, partners with multi-site businesses that aim to thrive in a sustainable world. With a foundation of accurate and comprehensive resource data – including energy, water, waste and telecom – we apply technology and people expertise to lower costs, drive efficiencies and reduce environmental impact. More than 1,000 customers, including 25%+ of the Fortune 500, turn to ENGIE Insight to help move their sustainable resource management initiatives forward.

ENGIE Insight’s people are our greatest strength, bound by our vision to enable a sustainable world where people, organizations and the environment thrive. We are  passionate  about making our company and the world a better place;  responsible  in working with commitment and accountability;  collaborative  with our colleagues and clients, and  agile  enough to work in a dynamic, changing industry. 

The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy industry. As such, we nurture a company culture—through training, mentoring and professional development—that encourages all employees to thrive. If this the kind of place you see yourself working, we invite you to join ENGIE Insight.

*In order to be considered for the role, your resume must be attached in your application.

Position Summary

As an imbedded employee in the Client organization, this role is responsible for supporting Engie Insight clients in reaching their resource management goals by applying Engie Insight information and knowledge to day-to-day bill payment services and reporting activities. This role performs a number of duties, primarily tactical in nature, as determined by the custom scope of each client engagement and is always responsible for serving as an extension of the client team and a part of the Engie Insight team managing the client relationship.

Role Description

• Dedicated to serving a single Client, typically imbedded onsite at the Client location
• Support Client and Engie Insight Delivery teams in day-to-day bill payment and reporting services
• Act as an extension of the Client’s in-house teams to facilitate operational best practices and delivery of Engie Insight services.
• Work with Vertical teams and others to ensure service level agreements are met
• Effectively resolve client issues with minimal guidance for a mutually beneficial outcome
• Serve as a resource to both the Client and Engie Insight stakeholders, effectively balancing the needs and priorities of all parties
• Serve as a key interface and subject matter expert to Engie Insight’s internal teams regarding the client and their view on Engie Insight’s services
• Act as an extension of the Client’s in-house teams to facilitate operational best practices and delivery of Engie Insight services.
• Work with Vertical teams and others to ensure service level agreements are met
• Effectively resolve client issues for a mutually beneficial outcome
• Communicate opportunities for growth to sales team
• Backup Vertical team members to uphold team goals as needed
• Perform other job duties as assigned  

Role Competencies

• BA/BS degree or its equivalent preferred
• May substitute degree for experience
• 2+ years’ of experience in a client facing role with proven ability to anticipate and meet client needs
• 2+ years’ of experience coordinating delivery of services to complex service level agreements
• 2+ years’ of experience supporting complex data management and related processes
• Ability to work as an effective member of the client and Engie Insight teams
• Ability to resolve issues related to services within the scope of Engie Insight’s agreement with the client
• Must have excellent written and verbal communication skills
• Must be proactive in mitigating against risks
• Must be a team player, detail oriented, dependable and adaptable

ENGIE Insight Information
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.

ENGIE Insight is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.

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Additional Information
·  Posting Date: Dec 17, 2018