Professional 1 Server Support (51005816)

Job description

·  Job Description:

Essential Job Functions

·  Provides technical expertise for appropriate level distributed systems environments on issues related to servers, local services, data centers, server configuration, and to ensure that client needs are met.
·  Participates in requirements definition, specification, design, development, and integration of systems and network management on projects to ensure services adhere to client specifications.
·  Tests, integrates, maintains, and addresses escalated problems in systems environments for smaller sized projects, including testing and integrating hardware and software, using necessary resources and personnel.
·  Provide configuration management, inventory management, fault management, and trouble management support on already established servers or networks. Supports periodic maintenance and upgrades of distributed computer environments.
·  Performs risk and consequence assessment for projects; assists in identifying cost reduction opportunities to safeguard company and client interests.
·  Coordinates with technical staff in providing clients with appropriate level support services.
·  May provide leadership and work guidance to less experienced personnel.
·  Assists client in setting the company distributed computing strategic technology direction based on experience and feedback from users.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in computer science, management information systems, or related field preferred
·  Three or more years of related experience
·  Experience working with computer server hardware, operating systems, and specific applications within distributed systems environments
·  Experience working with systems management frameworks, protocols, and tools
·  Experience working with appropriate software and hardware programs

Other Qualifications

·  Organization skills to balance and prioritize work
·  Communication skills to interact with team members and support staff
·  Skilled in integrating distributed computing hardware and software systems
·  Leadership skills to guide and mentor the work of less experienced personnel
·  Interpersonal skills to interact with customers, team members, and senior level personnel
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment
·  May require shift work