Expires soon Dxc Technology

Member Helpdesk Representative

  • Oklahoma City (Cleveland)
  • Community management

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visitwww.dxc.technology .

JobDescription: Answerincoming provider calls regarding claim inquiries and general information. Access various systems to research and resolve provider inquires and issues. Provide outstanding customer service and care, both verbal and written.


·  Answer providercalls and assist them with billing questions using reference manuals, reports, and online capabilities
·  Answer providercalls by assisting them with questions regarding paymentmethodology, adjustments,claim adjudication, and other billing problems
·  Interface withother units of the account, Medicaid Agency personnel, and the provider community
·  Project apositive attitude toward co-workers, providers, and all customers
·  Perform providercall-backs after completion of research, when needed
·  Other generalclerical tasks and additional duties as assigned by leadership

Education and Experience:

·  High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree
·  Typically, 1-2 years of working experience in related fields
·  Bilingual - fluent in speaking and documenting in Spanish highly preferred

Knowledge and Skills:

·  Ability to work in a production environment under strict quality andproduction requirements
·  Possess excellent verbal and written communication skills,including professionaltelephone skills
·  Ability to maintain a professional attitude
·  Ability to work under pressure
·  Ability to work independently
·  Ability to analyze, identify, and resolve issues
·  Ability to perform multiple tasks
·  Ability to project a positive attitude and a high degree of self-confidence
·  Knowledge of Medicaid billing a plus
·  Ability to access and retrieve information using a PC and basic understanding Microsoft Office products