· Job Description:
· Provider Agents responsible for responding to general provider/ biller telephone calls, resolving provider issues and conducting outbound call campaigns.
· Years of experience: minimum 3 mos. – 1 yr.
· Prior office or clerical experience.
· Ability to follow written policies and procedures.
· Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
· Ability to follow procedural guidelines.'
· Ability to work on assignments with limited instructions from leadership.
· Good written and verbal communication skills, including professional telephone skills.