Customer Service Representative

Job description

·  Job Description:

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visitwww.dxc.com

As a Customer Services Representative (CSR) you will be based at our Fulwood Preston site.  You will handle all aspects of customer contacts via telephone enquiries from members of the public and Post Office counter clerks, written correspondence and forms.  You will be responsible for managing your own time, attendance and punctuality and for ensuring you are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed.  CSRs contribute to the delivery of contractual obligations to the Post Office, including the achievement of Service Levels.  CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers.  CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.

Responsibilities:

·  Be aware and pro-active regarding quality and the QMS
·  To act as the first point of contact for POca account holders via telephone, written correspondence and forms
·  To guide account holders accurately and professionally through business processes enhancing the customer experience
·  Be familiar with Policies / Procedures, processing rules and POca systems
·  To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
·  To follow the DXC.Technology and Kelly Services administration policies and procedures with a common sense approach

Education and Experience Required:

·  High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level education required.