Associate Professional Field Engineer (51007182)

Job description

·  Job Description:

Summary

Provides technical support of new and existing products to current and potential customers.

Essential Job Functions

·  Provides technical installation support to field technicians. With minimal supervision, responds to, reviews and approves operational quality of system equipment.
·  Assists while conducting site surveys of customer sites and plans and designs systems installations.
·  With general guidance from supervisor, helps in resolving customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.
·  Prepares project status, deliverables, priorities and contingencies.
·  Troubleshoots, diagnoses and applies logical solutions to installation problems.
·  Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in computer science, engineering or related field preferred

Other Qualifications

·  Good interpersonal skills to communicate and work with customers and team members
·  Analytical and problem solving skills
·  Organizational and time management skills
·  Good computer skills
·  Ability to resolve hardware/software problems

Work Environment

·  Office environment