Account Catalogue Manger

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.

The Catalogue Manager is accountable for facilitating and improving the Service Catalogue, using defined contractual obligations & global dashboards and through the development and implementation of an improvement plan.

Responsibilities

·  Single point of contact for all catalogue related interactions to the Customer, Service Provider(s), SRM Account Lead
·  Acts as a Subject Matter Expert for Service Catalogue Maintenance requests, supporting best practices and implementations
·  Translates Customer defined business requirements into catalogue configuration specifications to be implemented in the Service Catalogue
·  Works with key stakeholders to ensure modifications are aligned to standards and contractual obligations
·  Facilitates testing and provides support to ensure changes implemented align with defined business requirements
·  Plans changes within the defined maintenance cycle
·  Provides input into Capability for continuous improvement of the global SRM services, including all elements of the service package (process, procedure, work instructions, report standards, training, tool capability, automation, etc.)
·  Interacts with SRM Account Lead to implement catalogue items from frequent NSSR requests
·  Monitors the service request environment, identifying and responding to new and changing business needs and possible improvements in efficiency
·  Participates in Catalogue implementation to receive knowledge transfer of customer catalogue
·  Performs proactive catalogue audits on catalogue utilization
·  Writes knowledge articles to communicate catalogue changes that will impact end users through the portal

Skills Required:

·  Customer Focus
·  Ability to build and maintain relationships with various levels of management
·  Action oriented & results driven
·  Skilled in Conflict Management (includes reading situations, seeing them as opportunities, listening skills, ability to settle disputes, negotiation skills)
·  Detailed Oriented
·  Strategic agility / Ability to change with strategic direction
·  Knowledge of DXC’s global Service Request policy, process and procedures
·  Knowledge of Catalogue data architecture and how it is applied to DXC’s standard service request tool(s)
·  Knowledge of the Knowledge Management process
·  Strong written and verbal English communication and presentation skills
·  Knowledge of 'What We Sell'
·  Knowledgeable of contract language and ability to understand
·  Professional Acumen

If this is something you would be interested in, please get in touch!