CDM Internship - London UK - DIOR - France

Description de l'offre

StagePlein Temps

Date de publication — 16-03-2018
Référence — CDC01637

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Poste

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Client Development Assistant Intern to join one of our separtment store in London, to develop client relationships and to become a specialist in Dior couture.

JOB PURPOSE: Support the Client Development Manager on Client Development and Direct Marketing operations

Maximise Clients Knowledge within the boutiques and across the business

Optimise boutique use of the CRM system.

Key Responsibilities

· Support the Sales Assistants on their CRM tasks: reminder of priorities and support on the database processes
· Support the CDM Manager on monitoring weekly and monthly reporting for the Boutiques, HQ, Finance department and Management of the zone
· Monitor Direct Marketing tools and associated operations:
· Collect catalogues, look books and gifting requests from the Boutiques and place orders with HQ
· Receive and despatch communication tools and gifting, etc.
· Ensure smooth process of DM actions and maintain goal focus within the Boutiques
· Participate in LT project related to CRM activities.
· Take part in the Boutique Events structure:
· Support occasionally the Marketing department in the organisation of events/activities
· Monitor strong clients attendance to in-store events
· Stand at the front of house for the check-in of guests or on site for the collection of customers' details > more related to boutique
· Collect and share feedback on Direct Marketing activities with Management and HQ
· Improve database accuracy and CRM system on hand to optimise the boutique KPI's, monitor the capture rate performance
· Visit the boutiques regularly and reply to their requests
· All other tasks assigned within the marketing department

Profil recherché

Profil

· 6 months to 1 year related experience in Client Development / statistics and analysis of data performance
· Strong understanding of retail business operations
· Strong oral and written communication skills
· Strong analytical, reporting and presentation skills
· Strong understanding on client profiles for events and clients treatments and ability to detect high potential
· Strong understanding of the luxury standards and service
· Proficient in use of Window Office (Excel, Word, PowerPoint)
· Quick adaptation to a new software/system
· Knowledge of Neolane CRM system will be a plus
· Time Management Skills
· Committed, flexible, self-motivated