Head of Team (Service Management) (Debrecen)

Job description

Your task

·  Management of all operational topics related to  international customers
·  Management of resources and quality as a cross function through all Service Lines
·  Development and Implementation of strategy and future oriented mode of operation
·  Development of strategy in regards to employees and their competencies according to the business strategy
·  Management of all matters, especially follow up to the topics mentioned below:
·  Quality Assurance
·  Planning and development of transition activities in regards to organizational changes
·  Total compliance on the agreed service levels, quality targets and customer satisfaction indexes
·  Ensure target achievement and continuous optimization of processes and quality
·  Ensure operational and management reporting for quality purposes

About us

IT Services Hungary is the biggest ICT service company in Hungary, subsidiary of T-Systems International. As an important member of the international T-Systems network IT Services Hungary is the most dynamic IT service centers in Hungary which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, ITSH concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.

More company information

Desired profile

Your Profile

·  At least 3 years of working experience in the related field
·  Fluent English, German is an advantage
·  Excellent leadership skills ensuring result as a cross function
·  Strong customer orientation
·  Excellent skills in regards to internal (staff) and external (customer) communication
·  Understanding of ITIL processes, SLAs&OLAs